ServiceNow Business Process Consultant

Accenture PLC; Toronto; On-site; CAD 69,000 - 119,000; Full time

Job summary

Accenture PLC in Toronto, Canada, seeks a skilled ServiceNow Business Process Consultant to design, optimize, and implement platform-based workflows for clients across industries. You will collaborate with clients to gather requirements, run gap analyses, and deliver scalable ServiceNow solutions that improve customer experience and internal operations.

The role requires 4+ years of hands-on ServiceNow experience, strong facilitation and presentation skills, and the ability to work with

Qualifications

• Completion of a recognized post-secondary program in Business or Information Technology.
• 4+ years hands-on implementation experience with ServiceNow.
• Experience with ServiceNow upgrades.
• Experience with one or more ServiceNow modules.
• Superior facilitation and presentation techniques.
• Strong teamworking skills.
• Ability to represent Accenture with clients.
• English required; bilingual English/French preferred.

Responsibilities

• Lead and collaborate with clients to design, optimize, and implement ServiceNow-based business processes.
• Provide leadership on best practices across multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, HAM/SAM, Platform/Integration, Portal/UI, GRC.
• Gather requirements and conduct gap analyses to align ServiceNow with current processes.
• Develop test scripts and facilitate workshops demonstrating ServiceNow capabilities.
• Create requirements stories, process docs, and training guides.
• Support existing ServiceNow solutions and identify opportunities for enhancements.

Skills

Facilitation

Presentation

Teamwork

Client engagement

Bilingual EN/FR

Education

Post-secondary in Business or IT

Tools

ServiceNow

ITSM

ITOM

CSM

Job description

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

If you have experience on ServiceNow and expertise in architecting and designing solutions, and helping clients develop innovative solutions that always offer the best customer experience and optimize internal interactions, then we want to meet you.

You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business needs.

Learn more about ServiceNow at Accenture Here

The work:

Within the ServiceNow group, the Business Process Consultant is responsible for collaborating with clients to design, optimize, and implement business processes leveraging the ServiceNow platform.

Responsibilities

• Work with clients to provide leadership on best practices in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC
• Understand and utilize ServiceNow methodologies, collateral and accelerators
• Gather, understand and document requirements from clients
• Conduct gap analysis and assessments to identify the delta between ServiceNow and current processes
• Assist with the vision, design, build and implementation of ServiceNow solutions
• Develop and execute test scripts for ServiceNow implementations
• Prepare for and facilitate workshop sessions including demonstrations of ServiceNow platform capabilities
• Create requirements stories, process documentation and training guides
• Participate in project team collaboration sessions with Project Manager, Solution Architects, and ServiceNow Technical Consultants
• Provide support for existing ServiceNow solutions and recommend opportunities for enhancements

Basic Qualifications:

• Completion of a recognized post-secondary program in Business or Information Technology
• 4 or more years of hands-on implementation experience with ServiceNow
• Previous experience in ServiceNow upgrades
• Previous experience with one or more ServiceNow modules
• Superior facilitation and presentation techniques
• Strong teamworking skills
• Ability to professionally represent Accenture with clients
• English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
• Bilingual - English and French is required for the role.

Preferred Qualifications:

• ServiceNow Certified System Administration designation
• Certifications in one or more ServiceNow modules
• Strong spoken and written communication skills in English and French
• Secret clearance eligibility

Information on benefits is here.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Role Location Annual Salary Range
British Columbia/Ontario/New Brunswick $69,450 to $119,450