ServiceNow Senior Technical Consultant

Cognizant; Toronto; Remote; CAD 92,000 - 102,000; Full time

Job summary

Cognizant in Canada is seeking a ServiceNow Senior Technical Consultant to translate business needs into scalable ServiceNow solutions, improving workflows and integrations. You will collaborate with stakeholders, project leaders and technical teams to design, deliver and support platform capabilities.

Responsibilities include designing, developing, testing, and maintaining ServiceNow apps, building integrations with REST APIs, LDAP, and IntegrationHub, and reviewing technical specifications.

Qualifications

• Bachelor’s degree in CS, MIS, Business or related field with 3–5 years of experience.
• Hands-on JavaScript development on the ServiceNow platform.
• Experience building integrations using REST APIs, LDAP, Active Directory, JDBC, Orchestration or IntegrationHub.

Responsibilities

• Translate business requirements into scalable ServiceNow solutions.
• Design, develop, test, implement, maintain and support ServiceNow apps and modules.
• Build and enhance integrations using REST APIs, LDAP, Active Directory, JDBC, Orchestration and IntegrationHub.
• Create and review technical specifications, workflows, test results and documentation; identify corrective actions.
• Resolve complex technical issues independently and coordinate project activities to ensure on-time, high-quality delivery.

Skills

JavaScript development

Stakeholder collaboration

Problem-solving

Education

Bachelor’s degree in CS/MIS/Business or related

Tools

ServiceNow Platform

UI Builder/Configurable Workspace

Now Experience Framework

Flow Designer

Automation Test Framework

IntegrationHub

Orchestration

REST APIs

LDAP/AD

JDBC

Job description

ServiceNow Sr. Technical Consultant

About the role

As a ServiceNow Sr. Technical Consultant, you will make an impact by translating business requirements into scalable ServiceNow solutions that improve workflows, integrations and user experiences. You will work collaboratively with business stakeholders, project leaders and technical teams to design, deliver and support high-quality platform capabilities.

In this role, you will:

· Analyze business and system requirements, identify dependencies and translate needs into effective ServiceNow solution designs.

· Design, develop, test, implement, maintain and support ServiceNow applications, modules and custom-scoped solutions.

· Build and enhance integrations using REST APIs, LDAP, Active Directory, JDBC, Orchestration and IntegrationHub.

· Create and review technical specifications, workflows, test results and documentation; identify and complete corrective actions.

· Resolve complex technical issues independently, recommend reusable solutions and help coordinate assigned project activities to support on‑time, high-quality delivery.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

· Bachelor’s degree in Computer Science, Management Information Systems, Business or a related field and 3–5 years of relevant experience, or an equivalent combination of education and experience.

· Hands‑on JavaScript development experience on the ServiceNow platform, including custom‑scoped applications.

· Experience building ServiceNow integrations using REST APIs, LDAP, Active Directory, JDBC, Orchestration or IntegrationHub.

· Experience with Service Portal, UI Builder, Configurable Workspace, Now Experience Framework, Flow Designer and Automated Test Framework.

· Strong consulting, communication and problem‑solving skills, with the ability to collaborate across teams, deliver quality work on schedule and support occasional non‑standard shifts or on‑call coverage.

These will help you stand out

· Knowledge of ServiceNow Governance, Risk and Compliance or Integrated Risk Management, with related certification.

· Experience with ServiceNow IT Service Management, IT Operations Management or Security Operations.

· ServiceNow Certified Application Developer certification.

· ITIL Foundation certification.

· Experience leading assigned workstreams, coordinating tasks and monitoring delivery performance.

Salary and Other Compensation:

Applicants will be accepted till 11/20/2026

The annual salary for this position will be in the range of $92,000 - $102,000 CAD depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.