ServiceNow Business Process Consultant

Alldus; Montreal; Remote; CAD 100,000 - 125,000; Full time

Job summary

A leading company is seeking a ServiceNow Business Process Consultant to work closely with business stakeholders and technical teams in a fully remote capacity. The role requires hands-on experience in documenting processes, conducting feasibility analyses, and leading UAT efforts, targeting mid-senior level professionals. This position offers an opportunity to showcase expertise in ServiceNow and best practices in configurations and customizations while ensuring compliance with functional requirements.

Qualifications

• Hands-on experience writing process documents and flows.
• Ability to lead system validation and UAT efforts.
• Strong communication skills for customer demonstrations.

Responsibilities

• Collaborate with technical architects/developers on requirements.
• Validate and test functionalities post-development.
• Maintain synchronization with business users and key stakeholders.

Skills

Process documentation

Feasibility analysis

Configuration best practices

Customization best practices

Job description

I am currently seeking a ServiceNow Business Process Consultant. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.

*Fully Remote*

• Work with ServiceNow Technical Architects/Developers to explain the requirements and ensure development is according to specified functional requirements (Functional Lifecycle Testing)

• Hands on experience on writing the process documents, process flows and Functional Requirements Specification documents

• Asking probing questions to understand and clarify requirements

• Feasibility analysis of customer requirements

• Confirm whether the requirements will result into Configurations or Customizations

• Suggesting on Best Practices related to Configurations or Customizations

• Suggesting best suited/alternate ways for achieving required functionality

• Prepare detailed documentation on functional specifications and review/finalize same after review

• Validate/Test the functionalities during / or after completion of development

• Maintain an interface with business users and other key stakeholders and keep them synchronized with progression

• Lead system validation and UAT efforts with client

• Communications that clearly articulate solutions and the ability to perform demonstrations in front of customer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering and Information Technology

• Industries

  Staffing and Recruiting

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