Country Process Owner, Googler Experience, Canada

Google; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

Google is seeking an HR professional to optimize people processes across Canada, ensuring compliance and efficiency while supporting organizational growth. This role requires expertise in HR practices, data-driven decision-making, and capability to lead complex initiatives in a diverse working environment.

Qualifications

• 5 years in customer/client-facing HR roles.
• 3 years with strategic and operational initiatives.
• Certification in Lean/Six Sigma preferred.

Responsibilities

• Design and refine Canada-specific HR processes.
• Implement HR requirements ensuring compliance with local laws.
• Manage strategic initiatives delivering comprehensive HR solutions.

Skills

Fluent communication skills in English and French

Data-driven decision-making skills

Ability to work in ambiguous environments

Education

Bachelor's degree in HR, Business, or related field

Tools

Google Sheets

Apps Script

Job description

Minimum qualifications:

• Bachelor's degree in HR, Business, or related field, or equivalent practical experience
• 5 years of experience in a customer or client-facing role supporting HR/People Processes
• 3 years of experience with strategic and operational initiatives
• Experience in local legal and regulatory requirements for HR practices and standards
• Fluent communication skills in English and French to support client management in the region

Preferred qualifications:

• Certification in Lean/Six Sigma
• Experience with Digital Transformation/HR Digitalization
• Experience in human resources, people programs, or related large-scale people roles
• Proven ability to lead multiple priority projects and manage large-scale complex initiatives
• Data-driven decision-making skills, proficiency with Google Sheets and Apps Script
• Ability to work in ambiguous environments and collaborate across multiple teams

About The Job

People Operations aims to revolutionize human resources, similar to how Google has transformed search. Our goal is to find, grow, and retain remarkable talent, providing exceptional experiences for Googlers from hire to retirement. Our team, composed of HR professionals, former consultants, and analysts, advocates for Google's culture and values, partnering with business leaders to support organizational growth and data-based decision-making.

As Google expands, operational complexities, compliance risks, and cultural nuances increase across markets and regions. To manage these, our HR teams offer structured, location-specific support to ensure effective HR service delivery.

Responsibilities

• Design and refine Canada-specific HR processes to meet business needs, enhance efficiency, and mitigate risks.
• Implement critical HR requirements in Canada, ensuring compliance with local laws.
• Develop and execute operational processes that reduce HR compliance risks at the country level.
• Improve existing processes to increase operational efficiency and scalability, delivering exceptional experiences for Googlers.
• Manage strategic initiatives that deliver comprehensive HR solutions.

Google is proud to be an equal opportunity employer and is committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected characteristics. For accommodations related to disabilities or other needs, please contact us through the provided form.