Service Writer at Prairie AG

Reesink Canada; Blackfoot; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision benefits

RRSP contributions program

Professional development and training

Team-oriented work environment

Job summary

Prairie AG is seeking a Service Writer to act as the main contact for the Service Manager and shop on work orders and administrative duties that support the Service Department. The role demands motivation, teamwork, and professional execution to exceed customer expectations.

You will handle time entry, warranty processing, and filing, while helping dispatch technicians and maintain orderly records. A proactive, customer-focused attitude is essential.

Qualifications

• Experience in a similar role in Agricultural or comparable industry.
• Exceptional organizational skills.
• Excellent written and oral communication skills.
• Proficient time management skills.
• Strong customer service skills, both on the phone and in person.
• Good knowledge of financials to assist with customer account issues.
• Excellent multitasking skills.

Responsibilities

• Prepare work orders for the Service Manager's, Supervisor's, or Manager's review and approval.
• Participate in the administrative duties of the Service Department — field, shop internal, and warranty — as assigned.
• Enter time and job stories onto work orders accurately and promptly.
• Help achieve Work In Progress targets and close work orders after authorization from the Manager or Supervisor.
• Maintain Service Department filing and ensure records are organized and accessible.
• Prepare and file warranty claims for respective OEMs.
• Assist in dispatching technicians in the absence of the Service Manager or Supervisor.

Skills

Organizational skills

Communication skills

Time management

Customer service

Financial knowledge

Multitasking

Job description

Join us at Prairie AG (apart of the Reesink Group)! If you are looking to join a company of motivatedpeople who make a difference and your skills align with our positiondescription, you've found us! We are looking forward to hearing from you.

The Service Writer is the mainpoint of contact for working with the Service Manager and shop on all workorders and administrative duties that support the Service Department. Thisposition requires someone who is highly motivated and a team player, ensuringthe dealership surpasses customer expectations by completing required dutiesprofessionally and promptly. The Service Writer is responsible for the safe,effective, clean, organized, and professional performance of Service Departmentadministrative functions at all times.

Key Responsibilities

Work Order & AdministrativeSupport

• Prepare work orders for the Service Manager's,Supervisor's, or Manager's review and approval.
• Participate in the administrative duties of the ServiceDepartment — field, shop internal, and warranty — as assigned.
• Enter time and job stories onto work orders accuratelyand promptly.
• Help achieve Work In Progress targets and close workorders after authorization from the Manager or Supervisor.
• Maintain Service Department filing and ensure recordsare organized and accessible.
• Prepare and file warranty claims for respective OEMs.

Customer Service &Communication

• Answer calls coming into the Service Department.
• Participate in the development and implementation of acustomer-focused service philosophy within the department.
• Participate in increasing revenues and customer servicelevels by helping improve service operation administrative processes.
• Assist in dispatching technicians in the absence of theService Manager or Supervisor.

Payroll & FinancialProcessing

• Enter time for payroll, have it reviewed by the Manageror Supervisor, and submit it to payroll on time.
• Process expenses for technicians and ensure proper GLcoding for purchases.
• Maintain the HWIN process as the shop administrator.

Other Duties

• Perform other duties and projects as assigned by theService Manager or Supervisor.

Qualifications

• Experiencein a similar role in Agricultural or comparable industry an asset
• Exceptional organizational skills.
• Excellent written and oral communication skills.
• Proficient time management skills.
• Strong customer service skills, both on the phone andin person.
• Good knowledge of financials to assist with customeraccount issues.
• Excellent multitasking skills.

Working Conditions

Work is primarily performed inan office environment within the Service Department, with frequent interactionwith customers, technicians, and suppliers requiring strong interpersonalskills. This role may involve standing for extended periods, occasionallylifting light to moderate weights up to 25 lbs, and climbing stairs to accessthe office. Much of the workday is spent on the phone or computer. Flexibleworking hours, including occasional weekends and evenings, may be required.

About Prairie AG

Prairie AG is your trustedauthorized dealership, proudly Vegreville, Lloydminster, Battlefords andsurrounding areas. Our brands include Kubota, Claas, JCB, Seedmaster, Horsch,and other short lines. As part of the Reesink Canada group—a subsidiary of theglobally renowned Royal Reesink, established in 1786,we offer a wide selectionof new and pre-owned agricultural and construction equipment. Ourknowledgeable, friendly team is dedicated to delivering exceptional service atevery step, from helping you choose the right equipment to providing expertmaintenance and customization. At Prairie AG, we’re committed to buildinglasting relationships through outstanding customer care and a shared passionfor helping our clients succeed season after season.

What We Offer:

• CompetitiveSalary, comprehensive benefits: including health, dental, vision.
• Registered Retirement Saving Plancontributions program
• Ongoing professional development andtraining.
• A positive, team-oriented workenvironment with a focus on employee success.

We value diversity andinclusion, strive for an equitable workplace where employees can be theirauthentic selves, and support the diverse people and communities we serve. Wedo not discriminate against applicants on any protected grounds.