Service Administrator (Service Writer) - Swan River

Pattison Agriculture Limited; Swan River; On-site; CAD 38,000 - 52,000; Full time

Job summary

Pattison Agriculture Limited in Swan River, MB seeks a Service Administrator to join our fast-paced service department. You will greet customers, handle calls, process service orders, and support technicians in a collaborative environment that supports growth.

The role emphasizes accurate clerical work and strong communication within a top John Deere dealer network in western Canada. Experience in service administration and basic accounting helps, with training provided.

Qualifications

• Previous Service Admin experience.
• Basic knowledge of accounting practices.
• Proficient with Microsoft Office and internet functions.
• Strong communication and organizational skills.
• Grade 12 education or equivalent.
• Flexible hours including weekends/holidays if necessary.

Responsibilities

• Manage full cycle customer repair/service/warranty orders and reporting.
• Provide administrative support accurately and efficiently.
• Field customer inquiries to the Service Department.
• Maintain Work In Progress and Product Improvement Program processes.
• Coordinate with service technicians for clear customer communication; participate in training.
• Follow safety regulations.
• Foster relationships across departments.

Skills

Excellent communication

Organizational skills

Attention to detail

Positive attitude

Education

Grade 12 education

Tools

Microsoft Office

Internet functions

Job description

At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Service Administrator (Service Writer) to join our fast-paced, energetic dealership in Swan River, MB.

This is a fantastic opportunity to be the initial customer support for the service department by greeting customers, answering phone calls, and performing a full range of clerical and service dept activities. You will deliver quality work in one of Canada's top John Deere dealer organizations through positive interactions in a friendly and collaborative environment that encourages learning and growth.

Responsibilities

• Manage full cycle customer repair/service/warranty order and reporting
• Perform administrative duties accurately and efficiently
• Field customer inquiries to the Service Department
• Maintain Work In Progress and Product Improvement Program processes
• Work with Service Technicians to ensure clear and accurate communication to customersParticipate in training to develop skills and knowledge
• Follow all safety regulations
• Build positive and productive relationships with all departments

Requirements

• Previous Service Admin experience
• Basic knowledge of accounting practices
• Excellent computer skills in Microsoft Office and internet functions
• Positive attitude, attention to detail
• Exceptional communication and organizational skills
• A minimum Grade 12 education/equivalent
• Experience in an agricultural related field would be an asset
• Ability to work flexible hours, varying shifts, weekends, holidays if necessary

Whether you're new to this field or experienced in other related fields, we offer continued education and training to help you thrive and expand your knowledge! Our 18 locations across Saskatchewan and Manitoba offer endless opportunities for you to GROW.

Contribute your strengths to a purpose-driven organization when you EVOLVE your career with Pattison Agriculture!

Benefits

• competitive wages
• comprehensive benefits
• company matched pension
• future career opportunities in Parts, Sales, Service, and more.