Service Advisor at Hepson Equipment

Reesink Canada; Brandon; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision

RRSP contributions

Professional development

Team-oriented work environment

Job summary

Hepson Equipment is seeking a Service Advisor in Brandon, Manitoba, to act as the central link between customers, technicians, and the Service Manager. You will ensure exceptional service, accurate work order processing, and coordination of service operations.

The role supports administrative and technical tasks within the service department to keep operations running safely and to OEM standards, with regular on-call evenings/weekends as required.

Qualifications

• Excellent verbal and written communication skills — professional, clear, and solution-oriented.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.

Skills

Excellent verbal and written comm

Highly organized

Computer & systems navigation

Read parts libraries/service manuals

Agricultural equipment knowledge

Proactive/self-motivated

Valid driver’s license

Willingness for on-call evenings/week-

Tools

Scheduling software

Inventory systems

Job description

Joinus at Hepson Equipment (a part of the Reesink Group)! If you are looking tojoin a company of motivated people who make a difference and your skills alignwith our position description, you've found us! We are looking forward tohearing from you.

TheService Advisor acts as the central communication link between customers,technicians, and the Service Manager, ensuring exceptional customer service,accurate work order processing, and efficient coordination of serviceoperations. This role supports both administrative and technical functionswithin the service department to keep operations running smoothly, safely, andin alignment with OEM programs and customer expectations.

KeyResponsibilities

CustomerService & Communication

• Deliverexceptional customer service in person, over the phone, and via email.
• Serveas the primary communication hub between customers, technicians, and theService Manager.
• Providetechnical support and guidance to customers and technicians as needed.
• Offerestimates to customers, obtain approvals, and keep customers informedthroughout the service process

ServiceOperations

• Scheduleand manage service appointments while ensuring timely follow-ups with customersand suppliers.
• Workwithin OEM programs to follow service protocols and document service activityaccurately.
• Open,track, update, and close service work orders accurately and efficiently.
• Participatein the prioritization of technician assignments and respond to urgent orhigh-priority service needs.
• Ensuresafe work practices are followed within the service environment.

Administrative& Financial Duties

• Collectpayments and assist with monitoring and following up on accounts receivable.
• Maintainclear documentation, notes, and status updates on all ongoing work.
• Assistwith parts lookups, ordering, and inventory coordination as required.
• Supportoverall shop organization and step in with additional duties to maintain smoothdaily operations.

Qualifications

• Excellentverbal and written communication skills — professional, clear, and solution-oriented.
• Highlyorganized with strong attention to detail; able to manage multiple prioritiesin a fast-paced setting.
• Strongcomputer and system navigation skills, including scheduling software andinventory systems.
• Abilityto read parts libraries, service manuals, and technical documentation.
• Knowledgeof agricultural equipment is a strong asset; Journeyman ticket or equivalenttechnical background is a strong asset.
• Proactive,self-motivated, and collaborative approach to work.
• Validdriver's licence required.
• Willingnessto work scheduled evenings or weekends for on-call duties as required.

WorkingConditions

Thisrole is performed in a combination of office, shop, and customer-facing environments,with exposure to noise, moving equipment, tools, and occasional outdoor conditions.Regular interaction with technicians, customers, suppliers, and servicemanagement is expected. Physical demands include sitting, standing, walkingbetween office and shop, occasional lifting of up to 50 lbs, and frequent use ofa computer and phone. Extended hours during peak seasons and on-call rotationmay apply.

AboutHepson Equipment

HepsonEquipment Inc. is your trusted authorized dealership serving the Brandon area.Our brands include Claas, Agrifac, JCB, Salford and other lines. As part of theReesink Canada group—a subsidiary of the globally renowned Royal Reesink,established in 1786 - we are proud to carry a large selection of new and pre-ownedinventory. When you are ready to invest in your new tractor or otheragricultural equipment, our friendly and knowledgeable sales, financing,service and parts departments are prepared to make sure your experience is outstanding,from assisting while you're making your choice to ongoing maintenance and customization.At Hepson, we’re committed to building lasting relationships through outstandingcustomer care and a shared passion for helping our clients succeed season afterseason.

What We Offer:

• Competitive Salary,comprehensive benefits: including health, dental, vision.
• Registered RetirementSaving Plan contributions program
• Ongoing professionaldevelopment and training.
• A positive, team-orientedwork environment with a focus on employee success.

We value diversity and inclusion, strive for an equitableworkplace where employees can be their authentic selves, and support thediverse people and communities we serve. We do not discriminate againstapplicants on any protected grounds.