Service Writer

Young's Equipment Inc.; Weyburn; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Casual, fun working environment

Comprehensive benefits package (health

Training and support

Job summary

Young’s Equipment Inc. in Weyburn is seeking a motivated Service Writer to join the service team. You will support the efficient operation of the service department while delivering exceptional customer service to a thriving agricultural community across our locations.

Responsibilities include opening/closing work orders, billing labour and parts, and coordinating scheduling to keep technicians busy. Prior experience in service administration or office roles is preferred; knowledge of CDK is a

Qualifications

• Strong organizational and time management skills.
• Customer-focused attitude with problem-solving ability.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Open and close work orders accurately and efficiently.
• Charge out all customer, internal, and warranty work orders in a timely and profitable manner.
• Adjust work orders, add segments, and update labour time as required.
• Post labour, service travel, and miscellaneous charges to work orders daily.
• Record, adjust, and report technician time for work orders and payroll processing.
• Review daily timesheets and prepare documentation for Service Manager review.
• Ensure detailed repair order stories are complete and accurately reflect work performed.
• Communicate with customers regarding equipment repairs, service status updates, delays, and additional work requirements.
• Assist customers by explaining repairs, labour charges, and service recommendations.
• Arrange for accurate labour and material billing to customers and internal accounts.
• Support scheduling and workflow coordination to ensure technicians have productive workloads.
• Assist with service department administration, record keeping, and warranty-related processes as required.
• Promote service programs and encourage repeat business through excellent customer service.

Skills

Organizational skills

Time management

Customer service

Problem solving

Confidentiality

Tools

CDK

Job description

Young’s Equipment is seeking for a motivated and enthusiastic Service Writer to join our Weyburn team.We deliver exceptional customer service to a thriving agricultural community across our nine locations. Well-established, community involved, and family owned, Young’s Equipment is a leader in the industry.

What We Offer You:

• Enjoy a casual and fun working environment, with a great group of co-workers.
• Comprehensive benefits package, including health, dental, life, disability, critical illness, Employee and Family Assistance Program, and pension plan.
• On-going training and support.

The Role You Will Play:

As a key member of the service team, you will support the efficient operation of the service department while providing exceptional customer service.

Responsibilities include:

• Open and close work orders accurately and efficiently.
• Charge out all customer, internal, and warranty work orders in a timely and profitable manner.
• Adjust work orders, add segments, and update labour time as required.
• Post labour, service travel, and miscellaneous charges to work orders daily.
• Record, adjust, and report technician time for work orders and payroll processing.
• Review daily timesheets and prepare documentation for Service Manager review.
• Ensure detailed repair order stories are complete and accurately reflect work performed.
• Communicate with customers regarding equipment repairs, service status updates, delays, and additional work requirements.
• Assist customers by explaining repairs, labour charges, and service recommendations.
• Arrange for accurate labour and material billing to customers and internal accounts.
• Support scheduling and workflow coordination to ensure technicians have productive workloads.
• Assist with service department administration, record keeping, and warranty-related processes as required.
• Promote service programs and encourage repeat business through excellent customer service.
• Work respectfully and collaboratively with all departments.
• Follow company policies and contribute to a safe and healthy work environment.
• Previous experience in a service administration, service writer, customer service, or office administration role preferred.
• Experience in agriculture, or related industries considered an asset.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Ability to work effectively in a fast-paced environment and meet deadlines.
• Customer-focused attitude with strong problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.
• Knowledge of CDK would be considered an asset.
• Ability to sit for extended periods while completing administrative tasks, occasionally lift up to 25 lbs, and comfortable working in a shop environment.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.