Agricultural Equipment Service Writer & Coordinator

Young's Equipment Inc.; Weyburn; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Casual, fun working environment

Comprehensive benefits package (health

Training and support

Job summary

Young’s Equipment Inc. in Weyburn is seeking a motivated Service Writer to join the service team. You will support the efficient operation of the service department while delivering exceptional customer service to a thriving agricultural community across our locations.

Responsibilities include opening/closing work orders, billing labour and parts, and coordinating scheduling to keep technicians busy. Prior experience in service administration or office roles is preferred; knowledge of CDK is a

Qualifications

• Strong organizational and time management skills.
• Customer-focused attitude with problem-solving ability.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Open and close work orders accurately and efficiently.
• Charge out all customer, internal, and warranty work orders in a timely and profitable manner.
• Adjust work orders, add segments, and update labour time as required.
• Post labour, service travel, and miscellaneous charges to work orders daily.
• Record, adjust, and report technician time for work orders and payroll processing.
• Review daily timesheets and prepare documentation for Service Manager review.
• Ensure detailed repair order stories are complete and accurately reflect work performed.
• Communicate with customers regarding equipment repairs, service status updates, delays, and additional work requirements.
• Assist customers by explaining repairs, labour charges, and service recommendations.
• Arrange for accurate labour and material billing to customers and internal accounts.
• Support scheduling and workflow coordination to ensure technicians have productive workloads.
• Assist with service department administration, record keeping, and warranty-related processes as required.
• Promote service programs and encourage repeat business through excellent customer service.

Skills

Organizational skills

Time management

Customer service

Problem solving

Confidentiality

Tools

CDK

Job description

Young’s Equipment Inc. in Weyburn is seeking a motivated Service Writer to join the service team. You will support the efficient operation of the service department while delivering exceptional customer service to a thriving agricultural community across our locations.

Responsibilities include opening/closing work orders, billing labour and parts, and coordinating scheduling to keep technicians busy. Prior experience in service administration or office roles is preferred; knowledge of CDK is a