Service Advisor- Non Technical

Rocky Mountain Equipment; Saskatoon; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package

Group retirement plan

Family health/personal days

Job summary

Rocky Mountain Equipment Saskatoon is seeking a Service Advisor to be the liaison between customers needing repairs and the Service Manager. You will schedule maintenance, handle paperwork, and be the primary contact for inquiries, quotes, and updates.

Comprehensive training and career development are highlighted as part of our commitment to employees. The role requires strong communication, computer skills, and prior admin experience, with asset knowledge of equipment and warranty processes.

Qualifications

• High school diploma required.
• Excellent computer skills including Word and Excel.
• Strong customer service and communication abilities.
• Previous administrative experience.
• Ability to read and interpret work orders and billing statements.
• Knowledge of agriculture/construction equipment is an asset.
• Experience with warranty administration (New Holland) is an asset.
• Experience as a Service Writer in heavy equipment shop is an asset.

Responsibilities

• Communicate with customers by phone and in person to plan service within budget.
• Present cost estimates and billing details to customers.
• Use CDK to maintain service records.
• Explain work completed by mechanics and suggest future maintenance.
• Review and finalize work orders ensuring accuracy and sign-off by service manager.
• Receive and process customer payments.
• Provide status updates to customers on repairs.
• Administer warranty processes and enter data into warranty sites.
• Update WIP spreadsheets with active/closed work orders.
• Perform other duties as assigned.

Skills

Customer service

Administrative experience

Microsoft Word

Microsoft Excel

Education

High school diploma

Tools

CDK

Job description

POSITION TYPE:Permanent, Full-Time
BRANCH: Saskatoon SK
REPORTING TO:Service Sales Manager

RME (Rocky Mountain Equipment) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada’s largest equipment dealers, RME delivers solutions that maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME stands Right by You fulfilling our commitment to deliver product and support services for the hardworking families in Western Canada who build our communities and feed the world.

The Service Advisoris the liaison between customers in need of repairs and the Service Manager. The advisor schedules maintenance and handles the appropriate paperwork. As the successful candidate, you will be the point person for customer inquiries, complaints, and estimates. If process-driven, efficient and organized describe how you like to work, the Service Advisor position is for you. It doesn’t stop there—RME is committed to offering comprehensive training, support and career development to our employees to assist them with their career goals.

Job Duties and Responsibilities Include:

• Communicate with customers by taking phone calls and meeting with clients to formulate the best service plan for their budget and needs.


• Present cost estimates, billing statements, and explain billing details to customers.


• Utilize CDK to maintain electronic and/or paper records of completed service work.


• Provide detailed explanations of work completed by mechanics and communicate suggestions for future maintenance.


• Review and finalize all work orders; ensuring that proper stock numbers, hours submitted, accounts charged, and wording is correct and signed off by the service manager.


• Receive and request payment from customers.


• Liaise with customers to provide consistent updates on status of repairs.


• Administer warranty process; checking hours on machine, entering information into warranty site, and work through all further steps of warranty process.


• Update WIP spreadsheets with new and closed work orders and current status.


• Other duties as assigned.
  

Job Requirements and Qualifications Include:

• High school diploma.


• Excellent computer skills including Microsoft Word, Excel, and other software.


• Exceptional customer service skills and communication skills.


• Previous administrative experience.


• Ability to interpret work orders, billing statements, safety considerations, and necessary maintenance for a variety of equipment.


• Technical Knowledge of agriculture and/or construction equipment is an asset.


• Previous warranty administration experience with New Holland Equipment is an asset.


• Previous Service Writer experience within an agricultural, construction, automotive or other heavy equipment shop is an asset.

We offer a comprehensive benefits package with flexible plans to suit your needs, along with a Group Retirement Plan. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions and family health/personal days for all employees each year.

We thank all applicants for their interest; however, only candidates selected for an interview will be notified.