Service Technician

Ryko Solutions; Vancouver; On-site; Full time

Job summary

A leading company in machinery manufacturing is seeking a Service Technician to perform maintenance and repairs on vehicle wash equipment. The ideal candidate will have a strong mechanical and electrical aptitude, excellent customer service skills, and the ability to work independently. This full-time role offers a competitive hourly wage and opportunities for growth.

Qualifications

• Minimum of 3 years experience as a Service Technician.
• Clean driving record with no more than 3 moving violations.

Responsibilities

• Perform service work on vehicle wash equipment and accessories.
• Inspect, lubricate, and check wax and detergent levels.
• Provide information and training to customers.

Skills

Mechanical work

Electrical work

Customer service

Communication

Organizational skills

Education

High school diploma

Tools

Microsoft Suite

Google Suite

Job description

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Job Summary

As a Service Technician, you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, and competitor's vehicle wash equipment and accessories. The Service Technician will also train customers on basic equipment maintenance.

Job Duties

1. Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action.
2. Replace, repair, or adjust parts and systems as necessary.
3. Inspect, lubricate, and check wax and detergent levels as applicable, in accordance with preventative maintenance contracts.
4. Run equipment through 'cycles' to ensure the complete system is functioning properly.
5. Advise customers of necessary service work and make recommendations regarding replacement of worn or damaged parts, systems, etc.
6. Inspect equipment after installation to ensure proper function.
7. Provide information and training to customers on proper operation and general maintenance of equipment.
8. Develop and maintain good rapport with customers, striving to provide outstanding service and ensure customer satisfaction.
9. May deliver parts, chemicals, or supplies to customers.
10. Complete work orders, expense reports, and daily/weekly time logs.
11. Maintain up-to-date knowledge of equipment changes or modifications through manuals, service bulletins, videos in our LMS, or engineering documents.
12. Maintain proper inventory of parts on service vehicle and in warehouse; report inventory levels as required.
13. Keep Service and District Manager informed of significant problems, progress, or barriers.
14. Comply with all applicable safety laws and company policies.
15. Perform other duties as assigned by the Installation/Service Manager.

Qualifications

1. High school diploma or equivalent.
2. Minimum of 3 years experience as a Service Technician in a related area.
3. Clean driving record with no more than 3 moving violations and no more than 2 preventable accidents in the past 5 years.
4. No impaired driving convictions in the past 5 years and no pending charges.
5. Interest and aptitude in mechanical, plumbing, and electrical work, including using meters and power supplies.
6. Ability to interpret manuals and instructions.
7. Ability to work independently or within a team.
8. Forklift experience and/or ability to obtain certification.
9. Customer-focused, adaptable, and able to manage multiple tasks effectively.
10. Intermediate computer skills, including Microsoft and Google Suite.
11. Excellent communication and organizational skills.
12. Good eyesight for reading blueprints and technical documents.

Physical Requirements

1. Lift items up to 50 lbs.
2. Perform repetitive motions, climb ladders, and stand for prolonged periods.

Additional Information

Hourly wage range: $26-30, based on experience.

Reasonable accommodations may be made for individuals with disabilities. Management may change job duties as needed. We are an Equal Opportunity Employer.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Machinery Manufacturing

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