Appliance Service Technician - Delta (MY25)

Trail Appliances BC; Delta; On-site; Full time

Job summary

Join a leading independent appliance retailer in Western Canada as a Service Technician. This role involves diagnosing and repairing appliances in customers' homes, providing exceptional service, and supporting junior apprentices. Candidates should possess relevant certifications and experience. Enjoy a fast-paced environment with opportunities for growth and professional development.

Benefits

Extended Health Benefits

Merit Performance

Generous employee discounts

Gym membership discount

Professional Development Programs

Employee Recognition Program

Company events

Paid Volunteer

Qualifications

• Minimum 3 years’ experience servicing major appliance brands.
• Experience with sealed system repairs is an asset.

Responsibilities

• Evaluate, diagnose, and repair a wide range of appliances.
• Complete and submit all paperwork in a timely manner.
• Provide professional and courteous service at all customer touchpoints.

Skills

Mechanical Aptitude

Troubleshooting

Communication

Time Management

Interpersonal Skills

Education

Appliance Service Technician Certificate

Certificate from accredited institution

Tools

CFC/ODS Certification

Class 5 Driver’s License

“C” Gas Ticket

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything except you

Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers’ homes. Whether you're a certified technician or working toward your certification, this position offers hands-on experience, mentorship, and the opportunity to grow in a fast-paced, customer-focused environment.

You’ll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail’s

values.

As a Service Technician, you will:

• Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration).
• Recommend and order required parts for effective repairs.
• Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards.
• Maintain a clean and organized vehicle and work environment.
• Provide professional and courteous service at all customer touchpoints.
• Use service manuals and bulletins to perform accurate diagnostics.
• Communicate repair findings clearly to customers and escalate concerns as needed.
• Follow all health and safety standards and maintain equipment in safe working conditions.
• Support junior apprentices and actively engage in training opportunities.

To be successful in this role you should have:

• A Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC.
• A certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable.
• A Valid Class 5 Driver’s License with a clean abstract.
• “C” Gas Ticket issued by Technical Safety BC (required for gas appliance repair).
• CFC/ODS (Refrigerant Handling) Certification, from a recognized provider (e.g., HRAI or BCIT).
• A minimum of 3 years’ experience servicing major appliance brands.
• A proven mechanical aptitude and troubleshooting abilities.
• Experience with sealed system repairs (refrigeration units) is an asset.
• Exceptional communication, time management, and interpersonal skills.
• Detail-oriented with a customer-first attitude.

Why join Trail:

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Gym membership discount
• Professional Development Programs
• Employee Recognition Program
• Company events
• Paid Volunteer

$22 - $28 an hour

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?