Service Technician

Andritz AG; Trois-Rivières; On-site; CAD 55,000 - 75,000; Full time

Job summary

ANDRITZ BONETTI CANADA inc. is seeking a Service Technician to perform maintenance and installation work on our equipment based on formal service requests.

The objective is to maintain good equipment efficiency while maintaining strong customer relations and respecting shutdown schedules. The role involves contributing to the development of knowledge to respond to customer requests, estimating and organizing interventions at customer premises, and ensuring safety standards are met.

Qualifications

• Minimum 2 years’ experience in the pulp and paper industry or equivalent.
• Excellent oral and written communication skills.
• Excellent interpersonal, facilitation, collaboration, and presentation skills.
• Team-based, results-oriented approach and strong service orientation.

Responsibilities

• Establish work methods to meet deadlines
• Listen to customers
• Ensure compliance with occupational health and safety rules
• Carry out site inspections and risk assessments
• Write service reports
• Ensure tools and equipment are checked for safety compliance
• Respond to emergency calls at the customer’s request
• Perform any other related tasks

Skills

Mechanical experience

Interpersonal skills

Communication skills

Willingness to travel

Job description

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Job family: Manufacturing

Business area: Pulp & Paper Service

Contract location: Trois-Rivières (Three Rivers), Qc, CA

Location type: Customer Location

Contract type: Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

ANDRITZ BONETTI CANADA inc. is looking for a Service Technician to perform maintenance and installation work on our equipment based on a formal request for a service offer. The objective is to maintain good equipment efficiency while maintaining a good relationship with the customer, respecting the shutdown schedule, and aiming for customer satisfaction. The service Technician is involved at several levels. Participating in the development of his or her knowledge to respond to customer requests and being able to estimate and organize interventions on Andritz customers' premises.

JOB RESPONSIBILITIES AND TASKS

• Establish work methods to meet deadlines
• Listen to customers
• Ensure compliance with occupational helth and safety rules
• Carry out site inspections and risk assessments
• Write service reports
• Ensure that tools and equipment (harnesses, slings, etc.) are checked for compliance with safety standards.
• Respond to emergency calls at the customer’s request.
• Perform any other related tasks

Qualifications and Experience

• Mechanical experience.
• A minimum of 2 years’ experience in the pulp and paper industry or equivalent.
• Excellent oral and written communication skills.
• Excellent interpersonal, facilitation, collaboration, and presentation skills.
• Team-based, results-oriented approach required.
• Skilled negociator.
• Strong service orientation and experience in customers relationship, including regular and concise communication.
• Ability to unite autonomous groups around a common goal.
• Willingness to travel.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.