Customer Account Specialist

Andritz AG; Windsor; On-site; CAD 42,000 - 64,000; Full time

Job summary

ANDRITZ AG in Windsor, Ontario is seeking a Customer Account Specialist to serve as the primary contact for customer inquiries, orders, and account management activities. This role combines customer service, order management, account growth, and cross-functional collaboration to ensure a best-in-class customer experience.

Key responsibilities include processing orders, confirming pricing and delivery timelines, maintaining CRM/ERP records, and building strong customer relationships while

Qualifications

• High school diploma or equivalent.
• 1–3 years in customer service, order processing, sales support, or account management.
• Strong customer relationship and communication skills.
• Experience entering, processing, and monitoring customer orders.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM, ERP, or business management systems.

Responsibilities

• Manage customer inquiries and orders via phone, email, and other channels.
• Research records, drawings, BOMs, and manufacturing documentation to identify parts and pricing.
• Process orders, confirm pricing and delivery timelines, monitor orders through fulfillment.
• Review inventory, pricing, and sales activity to support decisions.
• Build and maintain strong customer relationships and identify needs.
• Identify upselling and cross-selling opportunities from history and product lifecycle.
• Conduct account reviews and follow-ups to ensure satisfaction and uncover opportunities.
• Collaborate with Engineering, Logistics, Finance, Service, and Sales to resolve issues and fulfill orders.
• Investigate and resolve concerns, order discrepancies, and return requests.
• Maintain records using CRM and ERP systems.
• Generate reports on sales performance, orders, and customer feedback.
• Stay informed on product updates and inventory changes.
• Promote safety standards and company values.

Skills

Customer service

Order processing

CRM

ERP

Multitasking

Attention to detail

Communication

Education

High school diploma

Tools

CRM software

ERP systems

Job description

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Job title: Customer Account Specialist

Job family: Sales, Marketing & Product Management

Business area: Environment & Energy

Contract location: Windsor, ON, CA

Working location: Windsor

Location type: Office Location / Office-based

Contract type: Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Are you passionate about delivering exceptional customer service and building strong client relationships? ANDRITZ is seeking a Customer Account Specialist to serve as the primary point of contact for customer inquiries, orders, and account management activities. This role combines customer service, order management, account growth, and cross-functional collaboration to ensure a best-in-class customer experience.

What You'll Do

• Manage customer inquiries and orders via phone, email, and other communication channels
• Research engineering records, drawings, bills of material, and manufacturing documentation to identify parts, determine costs, and establish pricing
• Process customer orders, confirm pricing and delivery timelines, and monitor orders through fulfillment
• Review inventory levels, pricing, sales activity, and profit margins to support business decisions
• Build and maintain strong customer relationships while proactively identifying customer needs
• Identify upselling and cross-selling opportunities based on customer history, usage patterns, and product lifecycle
• Conduct customer account reviews and follow-ups to ensure satisfaction and uncover future opportunities
• Collaborate with Engineering, Logistics, Finance, Service, and Sales teams to resolve issues and ensure seamless order fulfillment
• Investigate and resolve customer concerns, order discrepancies, and return requests
• Maintain accurate records using CRM and ERP systems
• Generate and analyze reports related to sales performance, order status, and customer feedback
• Stay informed on product updates, inventory changes, and industry trends
• Promote ANDRITZ safety standards, including adherence to the ANDRITZ 8 Life-Saving Rules and #1ANDRITZway values

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• 1-3 years of customer service, order processing, sales support, or account management experience
• Strong customer relationship and communication skills
• Experience entering, processing, and monitoring customer orders
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with CRM, ERP, or business management systems

Preferred Experience

• Manufacturing, industrial, technical, aftermarket, service, or parts sales environment
• Experience with account management or inside sales
• Familiarity with bills of material, engineering drawings, and manufacturing records
• Understanding of pricing, inventory management, margins, and sales reporting
• Experience identifying upselling and cross-selling opportunities
• Experience collaborating with Engineering, Logistics, Finance, Sales, or Service teams

Why ANDRITZ?

At ANDRITZ, you'll join a global team committed to innovation, customer satisfaction, safety, and continuous improvement. We empower our employees to grow their careers while making a meaningful impact for our customers and communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.ANDRITZ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.