Service Technician

Grill Hero; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Servicetechniker, der sich leidenschaftlich für die Kundenbetreuung und die Sicherheit einsetzt. In dieser spannenden Rolle werden Sie professionelle Reinigungsdienste für Grills und Öfen anbieten und direkt mit den Kunden interagieren. Mit einem starken Fokus auf exzellenten Service und Sicherheit haben Sie die Möglichkeit, in einem teamorientierten Umfeld zu wachsen. Das Unternehmen bietet umfassende Schulungen und Karrierechancen, sodass Sie sich in Ihrer Rolle voll entfalten können. Wenn Sie gerne im Freien arbeiten und Freude daran haben, Kunden glücklich zu machen, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Praktische Schulung und Karrierewachstum

Gesundheits- und Zahnversicherung

Leistungsbasierte Anreize

Dynamische Teamkultur

Franchise-Programm

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice erforderlich.
• Technisches Verständnis ist von Vorteil, aber nicht erforderlich.

Responsibilities

• Durchführung professioneller Reinigungsdienste für Grills und Öfen.
• Identifizieren von Upselling-Möglichkeiten und Förderung von Folgebuchungen.

Skills

Kundenservice

Technisches Verständnis

Kommunikationsfähigkeiten

Detailgenauigkeit

Problemlösungsfähigkeiten

Education

Erfahrung im Kundenservice

Technische Ausbildung (von Vorteil)

Tools

Power Tools

Job description

Students Welcome to Apply!

Who is the Grill Hero?

What began as a small summer venture has grown into North America’s trusted brand to offer 360-degree grill services. Grill Hero enhances communities' ability to have a safe & enjoyable place to create memories with friends and families. We are committed to fostering an inclusive, equitable, and barrier-free workplace that celebrates diversity.

The Hero Mission

Our mission is to enhance barbecue health, safety, and performance, helping grillers make the most of every grilling experience.

Thrive HERO Values

HONESTY, EMPATHY, RELIABILITY, OPENNESS

These values guide our decision-making and have allowed us to build a business based on trust, accountability, commitment to improvement, and our focus on Winning Together!

Day in the Life

As a service technician at Grill Hero, you’ll be on the front lines, delivering professional cleaning services that uphold our reputation as the top grill cleaning and servicing company in North America. You’ll interact directly with customers, provide exceptional service, and identify opportunities to enhance their experience through upselling and rebooking. This is an entry-level technician role that offers hands-on training and the chance to grow rapidly within the company.

What We Expect

Core Responsibilities

1. Perform professional cleaning services for barbecues, ovens, and add-ons following company’s proven standard operating procedures.
2. Provide a friendly and professional experience for all customers.
3. Local marketing & sales responsibilities
4. Upselling & Rebooking:
   1. Identify opportunities to upsell products and additional services.
   2. Encourage customers to rebook appointments for ongoing maintenance.
5. Compliance:
   1. Follow all company guidelines, safety procedures, and service standards.
   2. Ensure work areas are left clean and safe after every job.
   3. Your role is empowered to follow the company escalation process commensurate with your role.

Win

You’re Great At

• Delivering excellent service while maintaining high safety standards.
• Building strong relationships with customers through professionalism and empathy.
• Identifying opportunities to suggestively upsell and encouraging rebooking to enhance customer satisfaction.
• Adapting to dynamic situations with a problem-solving mindset.
• Demonstrating commitment to following company standards and processes.
• Dealing with ambiguity
• Collaborative team player
• Able to perform manual and repetitive physical tasks
• Comfortable with power tools

Qualifications

• 1+ year of Customer service
• 1+ year of technical experience and/or aptitude is an asset but not required (training provided).
• Strong communication and interpersonal skills.
• Ability to work independently.
• Attention to detail and a commitment to safety.
• Ability to follow core processes and procedures

Role Measures

Success in this role will be measured by:

• Customer satisfaction scores and feedback.
• Successful upselling and rebooking rates.
• Adherence to company SOPs and safety standards.
• Efficiency and quality of service delivery.
• Time & attendance

Benefits

• Hands-on training and opportunities for career growth
• Health + Dental (full-time positions)
• Performance-based incentives
• Work in a dynamic, team-oriented culture
• Become a Franchisee Program

Job Type

• Full-time (weekend hours)

Compensation

• Starting at $18-$20 + Tips + Incentives based off performance (Most make $22-$26/hr)
• Performance bonuses and incentives
• Tips
• Mileage incurred during operations is compensated on top of hourly pay