Equipment Service Technician

STERIS Australia / New Zealand; Saint-Bruno-de-Montarville; Remote; CAD 38,000 - 95,000; Full time

Job summary

Join a leading global provider as an Equipment Service Technician, where you'll ensure customer satisfaction through maintenance and troubleshooting of life sciences equipment. This remote role requires strong technical skills and offers a comprehensive benefits package, including a base salary and incentives.

Benefits

Base Salary + Incentive Compensation Program

Company Provided Vehicle + Cell Phone + Laptop

Excellent Healthcare, Dental, and Vision Benefits

3 weeks paid vacation per year

RRSP matching program

Opportunities for advancement

Qualifications

• 1 year of relevant experience required.
• Ability to work flexible hours.
• Must be able to lift up to 25 pounds.

Responsibilities

• Perform preventive and corrective maintenance on STERIS products.
• Troubleshoot and repair complex mechanical and electronic units.
• Drive customer satisfaction through proactive communication.

Skills

Customer communication

Technical skills

Troubleshooting

Education

Secondary School Diploma

Associate’s or Bachelor’s degree in electronics or mechanical

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As a Life Sciences Equipment Service Technician at STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following provinces: Quebec, Montreal (Longueuil preferred)

What You Will Do As An Equipment Service Technician

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues and problems expediently.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
• Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.
• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
• Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
  
  

Required

The Experience, Skills and Abilities Needed

• Secondary School Diploma, Graduation Certificate, or CAEC with 1 year of relevant experience
• Ability to work flexible hours, sometimes outside “normal business hours”
• Must live within 50 miles of center of territory
• Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds
  
  

Preferred

• Associate’s or Bachelor’s degree in electronics, mechanical or similar discipline with 1 year of relevant experience
• General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)
  
  

Other

• Excellent interpersonal and Customer communication skills
• Strong technical and troubleshooting skills
  
  

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Excellent Healthcare, Dental, and Vision Benefits
• 3 weeks paid vacation per year + company holidays based on Province
• RRSP matching program
• Parental Leave
• Opportunities for advancement in a stable long-term career
• Hands-on Training Program
• Additional Add-On Benefits/Discounts
  
  

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing

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