Service Technician

Ryko Solutions; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Service Technician, where you will be at the forefront of maintaining and repairing vehicle wash equipment. This role involves hands-on troubleshooting, customer training, and ensuring equipment runs smoothly. You will develop strong relationships with customers, providing them with exceptional service and support. If you have a knack for mechanical and electrical work, and thrive in a dynamic environment, this position offers a chance to make a significant impact while enjoying a competitive hourly wage. Embrace this opportunity to grow your skills and advance your career in a supportive atmosphere.

Qualifications

• 3+ years experience as a Service Technician in a related area.
• Ability to use basic math and writing skills.
• Intermediate computer skills with Microsoft and Google Suite.

Responsibilities

• Perform service work on vehicle wash equipment and troubleshoot problems.
• Train customers on proper operation and maintenance of equipment.
• Maintain inventory of parts on service vehicle and in warehouse.

Skills

Mechanical Aptitude

Electrical Skills

Plumbing Skills

Communication Skills

Customer Service

Time Management

Education

High School Diploma

Tools

Basic Hand Tools

Forklift

Microsoft Suite

Google Suite

Job description

CAN-British Columb-Vancou
302 Hiram Walker #114
Kelowna, BC V4V1E5, CAN

CAN-British Columb-Vancou
302 Hiram Walker #114
Kelowna, BC V4V1E5, CAN

As aService Technician, you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, and competitor's vehicle wash equipment and accessories. The Service Technician will also train customers on basic equipment maintenance.

Job Duties:

• Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
• Replace, repair, or adjust parts and systems as necessary
• In accordance with preventative maintenance contracts, the technician inspects, lubricates, and checks wax and detergent levels as applicable
• Run equipment through 'cycles' to ensure the complete system is functioning properly
• Advises customers of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
• Following unit installation, inspects equipment to ensure proper function
• Provide information and training to customers regarding proper operation and general maintenance of equipment
• Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction
• May deliver parts, chemicals, or supplies to customers
• Complete work orders, expense reports, and daily/weekly time logs
• Maintain up-to-date knowledge of equipment changes or modifications through various resources such as maintenance manuals, service bulletins & how-to videos in our Learning Management System (LMS), or engineering documents
• Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required
• Keeps Service and District Manager informed of all significant problems, progress, or barriers to success
• Comply with all applicable OHSA, ESA, and other provincial regulatory laws, as well as company safety policies
• Any other duties as assigned by the Installation/Service Manager

Qualifications:

• High school diploma or equivalent
• Minimum of 3 years experience as a Service Technician in a related area
• Clean driving record with no more than 3 moving violations within the past 5 years; no more than 2 preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past 5 years and no charges currently pending
• Ability to use basic math and writing skills
• Must have demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interest including using meters and ACDC power supply
• Ability to comprehend and interpret equipment, operation, and maintenance manuals and instructions
• Ability to successfully work independently or within a team
• Forklift experience and/or ability to obtain forklift certification
• Committed to customer satisfaction and ability to adapt/respond to different personalities
• Ability to multi-task, prioritize, and manage time effectively
• Intermediate computer skills, and experience with Microsoft and Google Suite programs
• Must possess excellent communication and organizational skills
• Must have adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents

Physical Requirements:

• Ability to lift items of light to heavy weight, up to 50 lbs.
• Ability to bend intermittently and repeatedly stoop, kneel, reach, twist, perform repetitive motions, using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods

Hourly Wage Range: $26-30 based on experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilitiesat any time, based on business needs. National Carwash Solutions is an Equal Opportunity Employer.