Service Technician

National Carwash Solutions; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Service Technician, where you'll play a vital role in maintaining and repairing vehicle wash equipment. This position offers a dynamic work environment, allowing you to leverage your mechanical and electrical skills while ensuring customer satisfaction. You'll be responsible for performing preventative maintenance, troubleshooting issues, and training customers on proper equipment use. With a focus on safety and efficiency, you'll enjoy a competitive hourly wage and the opportunity to work independently or as part of a team. If you're passionate about providing exceptional service and have a knack for problem-solving, this role is perfect for you.

Qualifications

• 3+ years experience as a Service Technician in a related area.
• Ability to interpret equipment manuals and instructions.
• Intermediate computer skills with Microsoft and Google Suite.

Responsibilities

• Perform service work on vehicle wash equipment and troubleshoot issues.
• Train customers on equipment operation and maintenance.
• Maintain inventory and complete work orders and reports.

Skills

Mechanical Aptitude

Electrical Skills

Plumbing Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma

Tools

Basic Hand Tools

Forklift

Microsoft Suite

Google Suite

Job description

Job Details

Description

Job Summary:

As a Service Technician, you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, and competitor's vehicle wash equipment and accessories. The Service Technician will also train customers on basic equipment maintenance.

Job Duties

• Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
• Replace, repair, or adjust parts and systems as necessary
• In accordance with preventative maintenance contracts, the technician inspects, lubricates, and checks wax and detergent levels as applicable
• Run equipment through 'cycles' to ensure the complete system is functioning properly
• Advises customers of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
• Following unit installation, inspects equipment to ensure proper function
• Provide information and training to customers regarding proper operation and general maintenance of equipment
• Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction
• May deliver parts, chemicals, or supplies to customers
• Complete work orders, expense reports, and daily/weekly time logs
• Maintain up-to-date knowledge of equipment changes or modifications through various resources such as maintenance manuals, service bulletins & how-to videos in our Learning Management System (LMS), or engineering documents
• Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required
• Keeps Service and District Manager informed of all significant problems, progress, or barriers to success
• Comply with all applicable OHSA, ESA, and other provincial regulatory laws, as well as company safety policies
• Any other duties as assigned by the Installation/Service Manager
  
  

Qualifications

• High school diploma or equivalent
• Minimum of 3 years experience as a Service Technician in a related area
• Clean driving record with no more than 3 moving violations within the past 5 years; no more than 2 preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past 5 years and no charges currently pending
• Ability to use basic math and writing skills
• Must have demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interest including using meters and ACDC power supply
• Ability to comprehend and interpret equipment, operation, and maintenance manuals and instructions
• Ability to successfully work independently or within a team
• Forklift experience and/or ability to obtain forklift certification
• Committed to customer satisfaction and ability to adapt/respond to different personalities
• Ability to multi-task, prioritize, and manage time effectively
• Intermediate computer skills, and experience with Microsoft and Google Suite programs
• Must possess excellent communication and organizational skills
• Must have adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents
  
  

Physical Requirements

• Ability to lift items of light to heavy weight, up to 50 lbs.
• Ability to bend intermittently and repeatedly stoop, kneel, reach, twist, perform repetitive motions, using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods
  
  

Hourly Wage Range: $26-30 based on experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business needs. National Carwash Solutions is an Equal Opportunity Employer.