Service Technician

Unlimited Potential; Kelowna; On-site; CAD 42,000 - 62,000; Full time

Job summary

Unlimited Potential in Kelowna, BC, is seeking a Service Technician to provide excellent customer service while servicing customer equipment. You will record service requests, perform maintenance, and follow up with customers on concerns.

This role involves planned maintenance, repairs, installation prep, and maintaining customer records. Travel to neighboring towns bi-monthly is required; a company vehicle is provided.

Qualifications

• Mechanical, electrical or automotive background, training or certification.
• Strong communication skills are a must.
• Self-starter with initiative and reliable follow-up.
• Valid driver's license with a clean driving record; annual abstracts.

Responsibilities

• Perform planned and preventative maintenance on company product lines and competitive equipment.
• Complete customer service breakdown calls and repairs as scheduled.
• Prepare new equipment for installation and in-service.
• Maintain customer records and profiles.
• Prepare and complete customer work orders, warranty claims and parts orders.
• Foster strong relationships with customers, sales staff and management.
• Solve mechanical and electrical problems using manuals and technical support.
• Travel to neighboring towns bi-monthly; company vehicle provided.

Skills

Mechanical/Electrical/Automotive

Communication skills

Organizational skills

Customer service

Computer skills

Driver's license

Job description

Description

The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.

Responsibilities:

• Perform planned and preventative maintenance on company product lines and competitive equipment.
• Complete customer service break down calls and repairs as scheduled
• Prepare new equipment for installation and in-service
• Maintain customer records and profiles
• Prepare and complete customer work orders, warranty claims and parts orders
• Build and maintain our good relationship with our customers, sales staff and management
• Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel
• Actively foster key customer relationships and realize future growth potential

Requirements:

• Have a mechanical / electrical, or automotive background, training or certification
• Strong Communication skills are a must
• Self-starter who takes initiative and maintains excellent follow-through and follow-up. Remotely managed from Richmond with a peer team in place to assist
• Strong organizational skills are a must
• Effective communication and customer service skills
• Strong computer skills: proficient use of email and our software program
• Ability to work effectively in situations that involve change and/or competing demands
• Perform well in a fast-paced environment
• Proficient handling of all confidential and time-sensitive material
• Ability to stay within budget on expenditures
• Performs other related duties as required and assigned
• Possess a valid driver's license and clean driving record. Abstracts are obtained annually
• Travel to neighboring towns/cities is required bi-monthly
• Overtime maybe required for longer trips or special projects
• Will spend one day a week in the Kelowna branch assisting the CSR with light product receiving and put away.
• Forklift license an asset but not required
• Require some light duties in the warehouse temporarily
• Company vehicle will be provided, subject to ICBC abstract check