Parts Technician

Colonial Group; Kelowna; On-site; CAD 80,231,000 - 114,616,000; Full time

Benefits offered by this job

Competitive hourly rate

Vacation accrual

RRSP matching

Company paid health coverage

Job summary

Colonial Group in Kelowna, BC, is seeking a Parts Technician to support the service department by identifying, locating, and supplying parts for vehicle repairs and maintenance. This role requires strong organizational skills and solid knowledge of heavy‑duty truck parts and inventory management.

The position offers an attractive hourly rate, vacation time, and comprehensive benefits including a Health Spending Account. Apply to join a team focused on accuracy, service, and efficiency.

Qualifications

• Completion of a Parts Technician apprenticeship or equivalent experience.
• Strong knowledge of truck, trailer, and equipment parts.
• Experience in a dealership or heavy‑duty repair environment.
• Ability to read and interpret parts catalogs, schematics, and diagrams.
• High level of accuracy and attention to detail.
• Proficiency in inventory software and dealership systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Provides prompt, courteous, and knowledgeable service to customers and technicians.
• Handles front and back counter parts requests via walk-in, phone, and email.
• Quotes, locates, and sells parts based on needs.
• Sources parts from internal inventory, suppliers, and manufacturers.
• Manages incoming/outgoing parts orders and documentation.
• Coordinates inter-branch transfers and urgent deliveries.
• Processes warranty claims, core returns, and credits.
• Maintains inventory through cycle counts and audits.
• Assists in organizing the parts department and labeling.
• Provides order status updates to customers and service teams.
• Trains and mentors junior staff as required.
• Ensures safety standards and dealership procedures are followed.

Skills

Parts knowledge

Customer service

Inventory management

Reading schematics

Communication

Education

Parts Technician apprenticeship

Tools

POS systems

Dealer management system

MS Excel

Job description

Position: Parts Technician

Position Type: Full time - hourly

Location: Kelowna, BC.

What We Offer:

• Attractive Compensation: Extremely competitive hourly rate: $28.00 to $40.00 / hour (D.O.E.).
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer matching RRSP plan.
• Comprehensive Benefits: . Extended Company paid health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs; includes a Health spending account.

Position Overview:

As a Heavy-Duty Parts Technician, your primary responsibility is to support the service department by accurately identifying, locating, and supplying parts for vehicle repairs and maintenance. This role requires strong organizational skills, attention to detail, and a solid understanding of heavy-duty truck parts and inventory management processes.

Essential Functions and Purpose:

Principal Responsibilities:

• Provides prompt, courteous, and knowledgeable service to customers and technicians
• Handles front and back counter parts requests, including walk-in, phone, and email inquiries
• Quotes, locates, and sells parts based on customer or technician needs
• Sources parts from internal inventory, external suppliers, and manufacturers
• Manages incoming and outgoing parts orders, including verifying shipments and completing documentation
• Coordinates inter-branch transfers and urgent parts deliveries
• Processes warranty claims, core returns, and credits in a timely and accurate manner
• Maintains inventory accuracy through cycle counts, stock adjustments, and inventory audits
• Participates in ordering stock and special-order parts to maintain optimal inventory levels
• Assists in organizing and maintaining the parts department, including bin locations and labeling
• Provides updates to customers and service teams regarding order status, delays, and alternatives
• Trains and mentors junior parts staff or apprentices as required
• Ensures compliance with safety standards and dealership procedures
• Supports other departments and special projects as needed

Required Qualifications:

• Completion of a Parts Technician apprenticeship or equivalent experience
• Strong knowledge of truck, trailer, and equipment parts
• Experience working in a dealership or heavy-duty repair environment
• Ability to read and interpret parts catalogs, schematics, and technical diagrams
• High level of accuracy and attention to detail
• Proficiency in inventory software, POS systems, and dealership management systems
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proven problem-solving skills and customer-focused attitude
• Dealership or equivalent experience is an asset.
• Valid class 5 License with clean abstract.

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