Service Advisor - Nanaimo, BC

Colonial Group; Nanaimo; On-site; CAD 54,000 - 64,000; Full time

Benefits offered by this job

Hourly pay $26–$31 (DOE)

Generous vacation time

RRSP matching

Company-paid extended health coverage

Job summary

Colonial Group seeks a customer-focused team member to greet customers, assess vehicle concerns, check recalls, and provide timely updates. You will handle warranty claims, prepare repair orders, and coordinate with technicians to ensure efficient service.

This temporary-to-permanent role emphasizes strong communication, accuracy in documentation, and a commitment to exceptional service in a fast-paced environment.

Qualifications

• Knowledge of heavy duty industry.
• Excellent customer service skills.
• Ability to handle multiple conflicting priorities.

Responsibilities

• Provide exceptional customer service in person, on the phone, and via email.
• Schedule units into reservations.
• Check in units on arrival and complete customer interview with Express Write Up.
• Obtain mileage, serial number, and license plate from units; verify unit number.
• Set up units not in Excede and update units in the system.
• Verify warranty coverage and print warranty documentation.
• Create estimates and repair orders from Express Write Up.
• Check previous repair histories when required.
• Obtain purchase order numbers and billing authorizations.

Skills

Heavy‑duty industry knowledge

Excellent customer service

Multitasking ability

Job description

What We Offer:

• Attractive Compensation: $26.00 to $31.00/ hour ( D.O.E.)
• Work-Life Balance:Generous accrued vacation time.
• Financial Security:Plan for the future with employer RRSP matching
• Comprehensive Benefits:Company-paidextended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs, and health spending account.

Position Overview:

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!

Principal Responsibilities:

• Provide exceptional customer service by assisting customers in person, on the phone and via email
• Schedule units into reservations
• Check in units upon arrival and complete customer interview with Express Write Up
• Obtain mileage, serial number, and license plate from units; verify unit number
• Set up units not in Excede, check and update units already in system
• Verify warranty coverage and print all warranty documentation
• Create estimate and repair order documents from Express Write Up
• Check previous repair histories when required
• Obtain purchase order numbers and billing authorizations
• Confirm available credit for trade accounts and/or process cash customer payments
• Upsell service specials, promotions and/or QSP repairs
• Close all retail and internal work orders not including warranty
• Run Technician time reports daily for Service Department and distribute for Manager approval
• WIP (Work in Progress) management and maintenance
• Contact customers upon completion of repairs for unit pick up
• Call customers for return when back order parts arrive and schedule return appointment
• Assist Dispatcher/Foreman, Service and Mobile Technicians as required
• Commercial Vehicle Inspection document completion and filing
• Create service expense and sublet purchase orders as required
• Review repair orders waiting for pick up daily and contact customers with reminder
• Maintain service counter and driver’s lounge per Service Counter Duties Assignments list
• Participate in the creation, implementation, and practice of processes for Service department functions as part of Elite Support
• Attend department meetings and training courses as scheduled
• Comply with the Health and Safety Program Assignment of Responsibility duties as listed for ‘Worker’
• Perform duties or special projects as assigned

Required Qualifications:

• Knowledge of heavy duty industry
• Excellent customer service skills
• Ability to handle multiple conflicting priorities

This is a short-term assignment with the potential to become permanent for individuals who demonstrate strong performance and a desire to grow within the organization.

Physical Demands

Lifting and Carrying:

Minimal Lifting and Carrying

Standing, bending, sitting, kneeling:

Minimal periods of standing, bending, climbing, kneeling

Working Conditions

Work Setting:

Indoor Work Setting

Noise Level:

Minimal Noise Level