Service Technician

Bunzl Canada Inc.; Kelowna; On-site; CAD 59,000 - 72,000; Full time

Job summary

Bunzl Canada Inc. is seeking a Service Technician in Kelowna to provide excellent customer service while servicing on-site equipment. You will record service requests, perform maintenance, and follow up with customers on maintenance or concerns.

Responsibilities include preventive maintenance, routine repairs, equipment preparation for installation, and maintaining detailed customer records. The role involves travel bi-monthly and requires a valid driver’s license.

Qualifications

• Background in mechanical/electrical/automotive fields or related certification.
• Excellent communication and customer service能力.
• Strong organizational skills and initiative in a fast-paced setting.

Responsibilities

• Perform planned and preventative maintenance on company product lines and equipment.
• Complete customer service calls and repairs as scheduled.
• Prepare new equipment for installation and in-service.
• Maintain customer records and profiles.
• Process customer work orders, warranty claims and parts orders.
• Foster strong relationships with customers, sales staff and management.
• Troubleshoot mechanical and electrical issues using manuals and support resources.
• Build long-term customer relationships and pursue growth opportunities.

Skills

Strong communication skills

Self-starter with initiative

Strong organizational skills

Email proficiency

Ability to work in fast-paced env

Education

Mechanical/Electrical/Automotive background or certification

Tools

Email

Job description

The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.

Salary: $65k

Responsibilities

• Perform planned and preventative maintenance on company product lines and competitive equipment.
• Complete customer service break down calls and repairs as scheduled
• Prepare new equipment for installation and in-service
• Maintain customer records and profiles
• Prepare and complete customer work orders, warranty claims and parts orders
• Build and maintain our good relationship with our customers, sales staff and management
• Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel
• Actively foster key customer relationships and realize future growth potential

Requirements

• Have a mechanical / electrical, or automotive background, training or certification
• Strong Communication skills are a must
• Self-starter who takes initiative and maintains excellent follow-through and follow-up. Remotely managed from Richmond with a peer team in place to assist
• Strong organizational skills are a must
• Effective communication and customer service skills
• Strong computer skills: proficient use of email and our software program
• Ability to work effectively in situations that involve change and/or competing demands
• Perform well in a fast-paced environment
• Proficient handling of all confidential and time-sensitive material
• Ability to stay within budget on expenditures
• Performs other related duties as required and assigned
• Possess a valid driver's license and clean driving record. Abstracts are obtained annually
• Travel to neighboring towns/cities is required bi-monthly
• Overtime maybe required for longer trips or special projects
• Will spend one day a week in the Kelowna branch assisting the CSR with light product receiving and put away.
• Forklift license an asset but not required
• Require some light duties in the warehouse temporarily
• Company vehicle will be provided, subject to ICBC abstract check