Service Technician

Bunz; Kelowna; On-site; CAD 48,000 - 66,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

Bunz is seeking a Service Technician to provide excellent customer service while servicing equipment and recording service requests. You will perform planned maintenance, service calls, and assist with equipment installation in Kelowna and surrounding areas.

The role involves travel to neighboring towns bi-monthly, handling warranties, and maintaining customer records. A valid driver's license and forklift exposure are preferred. The company vehicle may be provided.

Qualifications

• Have a mechanical, electrical, or automotive background, training or certification.
• Strong communication skills are a must.
• Self-starter who takes initiative and maintains excellent follow-through and follow-up.
• Strong organizational skills are a must.
• Effective communication and customer service skills.

Responsibilities

• Perform planned and preventative maintenance on company product lines and competitive equipment.
• Complete customer service breakdown calls and repairs as scheduled.
• Prepare new equipment for installation and in-service.
• Maintain customer records and profiles.
• Prepare and complete customer work orders, warranty claims and parts orders.
• Build and maintain our good relationship with our customers, sales staff and management.
• Solve mechanical and electrical problems utilizing service manuals and manufacturers support.
• Actively foster key customer relationships and realize future growth potential.

Skills

Communication skills

Self-motivated

Customer service

Organizational skills

Problem solving

Mechanical aptitude

Computer skills

Interpersonal skills

Time management

Driving and navigation

Teamwork

Education

Mechanical/Electrical/Automotive background training or certification

Tools

Forklift license

Job description

Description

The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.

Responsibilities:

• Perform planned and preventative maintenance on company product lines and competitive equipment.
• Complete customer service break down calls and repairs as scheduled
• Prepare new equipment for installation and in-service
• Maintain customer records and profiles
• Prepare and complete customer work orders, warranty claims and parts orders
• Build and maintain our good relationship with our customers, sales staff and management
• Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel
• Actively foster key customer relationships and realize future growth potential

Requirements:

• Have a mechanical / electrical, or automotive background, training or certification
• Strong Communication skills are a must
• Self-starter who takes initiative and maintains excellent follow-through and follow-up. Remotely managed from Richmond with a peer team in place to assist
• Strong organizational skills are a must
• Effective communication and customer service skills
• Strong computer skills: proficient use of email and our software program
• Ability to work effectively in situations that involve change and/or competing demands
• Perform well in a fast-paced environment
• Proficient handling of all confidential and time-sensitive material
• Ability to stay within budget on expenditures
• Performs other related duties as required and assigned
• Possess a valid driver's license and clean driving record. Abstracts are obtained annually
• Travel to neighboring towns/cities is required bi-monthly
• Overtime maybe required for longer trips or special projects
• Will spend one day a week in the Kelowna branch assisting the CSR with light product receiving and put away.
• Forklift license an asset but not required
• Require some light duties in the warehouse temporarily
• Company vehicle will be provided, subject to ICBC abstract check