Service Technician

Lever, Inc.; British Columbia; Sur place; CAD 34 000 - 41 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Full-time BC role

Hands-on training

Career development

Diversity & inclusion

Résumé du poste

Lever, Inc. is seeking a Service Technician to diagnose, repair, and maintain premium appliances and outdoor products at customer homes, showrooms, and warehouses across British Columbia.

The role starts with hands-on training, workshop experience, and field ride-alongs to develop comprehensive product knowledge and service skills. You will manage field service calls, communicate with customers, and support warranty and non-warranty repairs while contributing to safety, quality, and continuous

Qualifications

• High school diploma or equivalent required; trade school certification is a plus.
• Experience diagnosing and repairing major household appliances.
• Gas certification valid in province for appliance servicing.
• ODP refrigeration certification required for refrigerant work.
• Proficiency with hand tools and diagnostic equipment.
• Valid driver’s license and clean driving record required.

Responsabilités

• Perform service calls and diagnose faults at residences, showrooms, and warehouses.
• Explain issues to customers and provide repair options and estimates.
• Troubleshoot complex service issues and conduct repairs.
• Support workshop repairs and approved rework before resell.
• Maintain field service work orders and inventory management.
• Process payments via POS system; ensure safety and documentation.

Connaissances

Diagnostics

Customer service

Communication

Physical stamina

Driving

Formation

High school diploma

Trade school certification

Outils

Diagnostic equipment

Hand tools

Service management systems

Description du poste

Join a globally recognized home appliance organization committed to delivering innovative products and exceptional customer experiences. As a Service Technician, you will diagnose, repair, and maintain premium household appliances and outdoor products at customer homes, construction sites, showrooms, and warehouses. You will play a key role in resolving technical issues efficiently, improving first-time repair completion rates, and ensuring customer satisfaction. Working across field service and workshop environments, you will handle warranty and non-warranty repairs while supporting product modifications and quality improvements. The role begins with hands-on training, workshop experience, and field ride-alongs to help you develop comprehensive product and service knowledge. This is an excellent opportunity for a technically skilled professional who enjoys troubleshooting, working independently, and delivering reliable solutions directly to customers.

Accountabilities

• Field Service and Repairs: Perform service calls, diagnose faults, and repair major home appliances and outdoor products at customer residences, construction sites, dealer showrooms, warehouses, and other designated locations.
• Customer Experience: Deliver professional, customer-focused service by explaining technical issues, evaluating repair options, providing accurate cost estimates, and resolving concerns efficiently.
• Technical Troubleshooting: Investigate complex or escalated service issues, address deficiencies identified in builder projects, and apply strong diagnostic skills to determine appropriate repair procedures.
• Workshop and Warehouse Support: Assist with product returns, perform workshop repairs, and complete necessary rework, modifications, and corrective actions before products are resold.
• Service Documentation: Maintain accurate field service work orders, recording repair details, parts used, service status, and other relevant information through designated computer systems or tablets.
• Parts and Inventory Management: Maintain vehicle stock of spare parts, conduct regular inventory counts, research and order replacement components, and ensure essential parts are available to support first-time repair completion.
• Payment Processing: Collect and process customer payments for services using the designated point-of-sale system, following established procedures.
• Safety and Equipment Maintenance: Maintain clean, organized, and safe working environments, while protecting and properly maintaining company-issued tools, equipment, and vehicles.
• Performance and Continuous Improvement: Meet established service and productivity targets, communicate openly with management, and contribute ideas that improve service quality, operational efficiency, and customer outcomes.
• Training and Development: Participate in initial workshop training, field ride-alongs, and ongoing learning to build technical expertise and understand service operations.

Requirements

• Education: High school diploma or equivalent required. Trade school certification or relevant post-secondary education is an asset.
• Technical Experience: Previous experience diagnosing and repairing major household appliances, with a practical understanding of repair procedures and common product faults.
• Gas Certification: Valid provincial gas certification applicable to appliance servicing is required.
• Refrigeration Expertise: Experience with refrigeration systems and sealed-system repairs is highly desirable. A valid ODP certification is required for work involving refrigerant sealed systems.
• Tools and Equipment: Proficiency in using hand tools, diagnostic equipment, and other tools necessary to perform appliance repairs safely and effectively.
• Driver Qualifications: Valid driver's license and a driver's abstract are required, as the role involves travel to customer locations and service sites.
• Diagnostic and Analytical Skills: Strong troubleshooting abilities, sound judgment, and a methodical approach to identifying faults and determining effective repair solutions.
• Communication and Customer Service: Excellent verbal and written communication skills, active listening, empathy, and the ability to explain technical information clearly to customers.
• Digital and Administrative Skills: Basic computer or tablet proficiency and the ability to learn service management systems, update work orders, manage inventory, and process payments accurately.
• Physical Capability: Ability to meet the physical demands of field service, including lifting and carrying equipment weighing up to 50 pounds, frequent bending, and crouching or squatting for extended periods.
• Professionalism and Accountability: A customer-first mindset, a proactive attitude, attention to detail, and the ability to work independently while collaborating with colleagues and management.
• Adaptability: Willingness to learn new products, participate in training, manage varied service assignments, and consistently meet performance expectations.

Benefits

• Competitive Compensation: Base hourly pay ranging from CAD $25.00 to $30.00, depending on qualifications, experience, relevant skills, and other compensation considerations.
• Full-Time Employment: A full-time position based in British Columbia, Canada.
• Hands-On Training: Initial workshop training, field ride-alongs, and guidance from experienced service professionals and regional management.
• Technical Development: Opportunities to expand appliance repair expertise, develop refrigeration and diagnostic skills, and gain experience across field service and workshop operations.
• Varied Work Environment: A combination of customer-facing field assignments, workshop repairs, and warehouse support.
• Meaningful Customer Impact: Help customers restore essential appliances, resolve technical problems, and enjoy a dependable product experience.
• Inclusive Workplace: Equal employment opportunities and a commitment to a respectful, professional, and inclusive working environment.