Service Technician

Stanley Black & Decker; Halifax; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a DEWALT Service Technician in Halifax, where you will play a vital role in delivering exceptional service and support for some of the most recognized brands in the industry. This position offers a unique opportunity to engage with customers directly, troubleshoot equipment issues, and manage service orders efficiently. With a commitment to innovation and excellence, you will be part of a diverse team dedicated to making a positive impact in the communities we serve. Embrace your career growth in a supportive environment that values learning and development.

Benefits

Goodlife Fitness discounts

Employee product purchase

Career advancement opportunities

Access to learning resources

Diverse and inclusive culture

Qualifications

• Experience in a service environment with power tool repair.
• Strong organizational skills and ability to meet tight deadlines.

Responsibilities

• Estimate and complete repairs, including identifying parts needed.
• Provide technical assistance to distributors and end users.

Skills

Effective communication skills

Sales skills

Organizational skills

Compressor repair experience

Power tool repair experience

Education

Graduate of a community college or trade school

Tools

Microsoft Office

SAP

MGV

Job description

As a DEWALT Service Technician you will be part of a dedicated team based in Halifax, Nova Scotiaand reporting to the Branch Manager.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER.

At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canada’s Best Diverse Employers (2020, 2021 & 2022).

As part of the DEWALT Factory Service Store you will be apart of a very important team as a DEWALT Factory Service Repair Technician. You will get to :

Estimation and completion of repairs, including proper identification of SKU’s and parts needed

Processing of service work orders, logging, tracking, follow-up.

Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools.

Provide technical assistance to distributors / end users / staff

Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP / MGV)

Provide parts identification, product application, product information to customers by phone, counter, mail, and fax

Verify and administer warranty on products through date codes, parts condition identification

Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns

Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.

Coordinate and follow up with customer parts and tool orders

Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.

General service branch opening and closing responsibilities including cash registers and computers

Assist with shipping and receiving within the Branch and other duties

Graduate of a community college or trade school preferred

Compressor repair experience on equipment an asset

Experience in a service environment a must, preferably with power tool repair experience

Effective communication and sales skills, and experience in working directly with the public

Strong organizational skills, and ability to complete tasks in tight time frames

Knowledge of cash registers and computers, especially Microsoft Office, an asset

A utility role with independence

Opportunity for career advancement with a fortune 200 company

Competitive compensation

Company Perks including : Goodlife Fitness discounts, Employee product purchase, and many more!

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity : Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development :

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture :

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company :

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

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