Service Supervisor - Field

finning; Fort McMurray; Sur place; CAD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

5.75% Employer paid pension

6% Employee Share Purchase program

100% Employer paid medical benefits

Résumé du poste

Finning Canada is seeking two Field Service Supervisors for the Kearl site on a continuous 14x14 shift. This permanent role leads safety-driven field operations and coordinates service work orders for a mining-focused team.

You will mentor technicians, ensure warranty decisions and claims, and collaborate with the Service Manager to deliver high customer satisfaction while adhering to Finning policies and safety standards.

Qualifications

• Heavy Equipment Technician certificate is preferred
• Prior leadership experience is required
• Mining experience is considered an asset
• Experience dealing with warranty for new equipment is preferred
• Strong interpersonal and communication skills
• Excellent planning and organizational skills
• Computer literacy with Microsoft Applications, SIS and Caterpillar Corporate Web Navigation

Responsabilités

• Model the way for safe, environmentally sound work behaviors
• Collaborate with the Service Manager to ensure successful operations
• Coordinate and schedule work orders and repairs; administer warranty decisions
• Lead effective resolutions for customer and supplier issues
• Motivate and develop technicians to meet objectives
• Provide guidance to teams on Finning policies
• Review warranty statements to meet business goals
• Manage training, evaluations and coaching for direct reports

Connaissances

Leadership experience

Interpersonal skills

Communication skills

Organizational skills

Computer literacy

Formation

Heavy Equipment Technician certificate

Outils

SIS

Cat Web Navigation

Description du poste

Company: Finning Canada

Number of Openings: 2

Worker Type: Permanent

Position Overview

Finning is looking for two Field Service Supervisors at Kearl!

Job Description

• Model the way for a safe, environmentally sound and healthy work behaviors in support of Finning's Safety Policies, Programs and initiatives
• Collaborate with the Product Support Service Manager and stakeholders at the Branch to ensure the successful execution of operations
• Coordinate and schedule work orders and repairs, provide warranty decisions and administer claims as appropriate
• Lead effective resolutions for customer and supplier issues to achieve high customer loyalty
• Motivate and develop technicians to achieve personal and team performance objectives
• Provide guidance to the teams on Finning policies
• Review and monitor warranty statements to ensure business objectives are achieved
• Manage and execute training requirements, performance evaluations and coaching sessions for all direct reports

Qualifications

• Heavy Equipment Technician certificate is preferred
• Prior leadership experience is required
• Mining experience is considered an asset
• Experience dealing with warranty for new equipment is preferred
• Strong interpersonal and communication skills
• Excellent planning and organizational skills
• Computer literate with proficiency in Microsoft Applications, SIS and Caterpillar Corporate Web Navigation
• Valid Driver's License with a clean Driver's Abstract

Important Notes

This position is based at Kearl on a continuous 14x14 shift

What Does Finning Offer?

• 5.75% Employer paid pension, plus up to 1% additional
• 6% voluntary Employee Share Purchase, earns 2% Finning match
• 100% Employer paid medical benefits

Equal Opportunity

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.