Service Scheduler

Cornerstone Building Brands; Calgary; On-site; CAD 55,000 - 70,000; Full time

Job summary

Ply Gem Canada is seeking a Service Scheduler to manage daily administration, service orders, and reports, coordinating with inside sales, field service, and distribution. You will ensure accurate data in the Customer Service System and maintain schedules that align with geography and workload.

The role requires proficiency with Microsoft Office, strong communication, and the ability to work under pressure in a team environment.

Qualifications

• Strong interpersonal and communication skills with builders, homeowners, suppliers.
• Excellent organization, critical thinking and time management.
• Ability to work under pressure with tight deadlines.
• Dispatching/scheduling experience is an asset.
• Proficient in Microsoft Office; high computer proficiency.
• 2-year diploma in business/office administration or equivalent experience.

Responsibilities

• Manages the service orders to avoid overcapacity and ensures efficient daily scheduling.
• Schedule service work orders with customers.
• Send daily communications to Inside Sales with next available service date.
• Generate and distribute daily, weekly, and monthly reports.
• Review branch sheets and distribute run sheets to Service Staging.
• Create and distribute service schedule/run sheets 3–5 days in advance, optimizing for geography and time.
• Map runs for efficiency considering trade days and special requests.
• Authorize or modify changes after run sheets are distributed and communicate updates.
• Maintain PO statuses and ensure proper logging and approvals.
• Support branch staging and ensure tasks are completed daily.
• Maintain and update VM reports daily.
• Distribute service orders and ensure paperwork is processed correctly.
• Update Corporate Service Report Card.
• Perform other duties as assigned.

Skills

Interpersonal skills

Critical thinking

Time management

Pressure handling

Scheduling coordination

Education

Diploma in business/office administration

Tools

Microsoft Office

Job description

Job Description

Reporting to the Branch Operations Lead, the Service Scheduler will be responsible for general administration duties, maintaining daily /weekly reports, lockouts and reschedules. The position will be required to communicate with customers, efficiently update service data, collaborate with service and distribution, and work within a team-based environment. It will be the Service Scheduler responsibility to have a detailed knowledge of computer applications (i.e. Microsoft Office Suite), business reports for both interpreting and compiling, and the Customer Service System (for both inquiry and input).

GENERAL RESPONSIBILITIES:

• Manages the service orders that are generated into AccuSchedule ensuring we are not overcapacity for what we can achieve each day.
• Schedule Service Work Orders with Customers
• Sends out daily communication to our Inside Sales Team letting them know what our next available service date is.
• Generates, compiles, and distributes all daily, weekly, and monthly reports as required.
• Review the branch sheets daily and sort them into complete, R/O or reschedule. Distribute the run sheets to Service Staging.
• Creates and distributes service schedule & run sheets approximately 3-5 days in advance for Inside Sales, Field Service Technicians, and Service Stager on a daily basis. In creation of runs, ensure that they are efficient based on geography/area, job type, total hours and abilities required to complete the job.
• Maps each run out to ensure highest efficiency, also takes into account trade days or special requests for specific times.
• Authorize, amend, or reject any service additions or changes after run sheets have been distributed. Clearly communicate last minute changes affecting the run sheets are to the Stager.
• P.O.’s: Maintain status of PO’s and make sure all are accounted for, logged, and approved.
• Team Effort: Request and provide assistance to ensure all tasks are completed daily. Verify that the branch staging process is followed and adhered to.
• Vehicle Maintenance: maintain and update all VM reports daily.
• Assign, route and distribute scheduled service orders as required and ensure all service paperwork brought back is accounted for and processed through proper channels.
• Update Corporate Service Report Card.
• Other duties: Perform other duties as assigned by others and by requirements of this position.

Qualifications

• Great interpersonal skills that enable you to clearly and effectively communicate with builders, homeowners, suppliers and other employees
• Critical thinking, organization and time management
• Ability to work under pressure and tight deadlines
• Coordination/Dispatch/Scheduling experience an asset
• Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
• 2 year diploma in business/office administration or equivalent work experience preferred

Additional Information

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.