SERVICE COORDINATOR

Troy Life & Fire Safety Ltd.; Timmins; On-site; CAD 45,000 - 65,000; Full time

Job summary

Troy Life & Fire Safety Ltd. in Timmins, ON is seeking an experienced Service Coordinator/Scheduler to support daily branch operations and ensure timely service delivery.

You will manage work orders, coordinate service personnel, track purchases and expenses, and maintain accurate records while delivering high customer satisfaction. This role is in-office and offers opportunities to contribute to a growing national team.

Qualifications

• Excellent knowledge of Microsoft Office Suite.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Experience scheduling or coordinating service personnel is a strong asset.
• 2-year diploma in business administration or equivalent work experience preferred.

Responsibilities

• Process and track work orders and associated invoices.
• Process and track local purchases and ensure documentation is forwarded.
• Maintain branch records for expenses and update them accordingly.
• Review employee information for personnel and report to Head Office.
• Strive to maintain the highest level of customer satisfaction.
• Process documents with accuracy and efficiency.
• Perform other administrative duties as required.

Skills

MS Office

Organization

Multi-tasking

Scheduling experience

Education

2-year business admin diploma

Tools

Microsoft Office Suite

Job description

Location: Timmins, Ontario
Type: In the Office

Our Timmins, ON branch is looking for an enthusiastic Service Coordinator/Scheduler to join their team! The successful candidate will assist with all administrative tasks associated with the day-to-day operation of the branch.

Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Troy is a 2025 and 2026 winner of the Canada's Best Managed Companies program!

We are looking for an experienced Service Coordinator/Scheduler to join our fire division!

Nature & Scope

• Processing and tracking work orders and associated invoices
• Processing and tracking local purchases, and ensuring associated documentation are forwarded to the appropriate personnel.
• Responsible for keeping branch records for expenses and updating them accordingly.
• Review all employee information for personnel and ensure accurate and timely reports are forwarded to Head Office.
• Strive to maintain the highest level of customer satisfaction.
• Process all documents with accuracy and efficiency.
• Other administrative duties as required.

Qualifications

• Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Experience scheduling or coordinating service personnel will be considered a strong asset
• 2-year diploma in business administration or equivalent work experience preferred
• Industry Experience Preferred
• Previous experience in contracting service scheduling
• Mechanical aptitude is an asset

Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both!

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

**Thank you to all applicants who have taken the time to apply for this role. Please note, only those candidates selected to proceed in the next step of our application process will be contacted.