Scheduler

Interna Furniture Design Ltd.; Toronto; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Work-life balance

Professional development

Diverse projects

Collaborative environment

Job summary

Cynergy Mechanical in Etobicoke, Ontario, is seeking a Scheduler to lead scheduling for a team of 25 technicians across daily service, maintenance, and project work. You will ensure efficient coverage, effective client communication, and alignment with operations.

Reporting to the Vice President, you will optimize resource allocation, monitor workflows, and support compliant, safe service delivery in a fast-paced environment.

Qualifications

• Experience in scheduling, dispatch, coordination, logistics, administration, or any role requiring organizing people or priorities.
• Comfort learning new software and scheduling tools; ability to pick up new systems quickly.
• Strong organizational and problem-solving skills.
• Experience coordinating people and keeping teams aligned.
• Clear communication and client service experience.
• General computer skills and proficiency with Microsoft Office.
• Familiarity with HVAC, plumbing, refrigeration, or mechanical services is a plus.
• Ability to manage changing priorities in a fast-paced environment.

Responsibilities

• Oversee technician schedules using company scheduling systems for efficient coverage.
• Assign technicians to service, maintenance, and project work with operations.
• Coordinate vacation and training to maintain coverage.
• Adjust schedules to respond to urgent service requests.
• Support workflow and data visibility across operations.
• Serve as the point of contact for service coordination and client inquiries.
• Maintain clear communication with clients and internal teams.
• Review service documentation to support quality.
• Collaborate on quotations and service planning.

Skills

Scheduling coordination

Organizational skills

Communication

Problem solving

Education

Experience in scheduling or dispatch

Tools

Microsoft Office

Job description

Scheduler

416-749-2200 l cynergymechanical.ca

Cynergy Mechanical is a leading mechanical services and solutions provider based in Etobicoke, Ontario, proudly serving clients since 1994. The company specializes in HVAC, refrigeration, plumbing, and integrated mechanical systems across industrial, commercial, institutional, and multi-residential sectors. With a strong focus on service excellence, Cynergy Mechanical delivers installation, maintenance, emergency response, and ongoing mechanical support solutions designed to optimize building performance, improve energy efficiency, and protect long-term asset value throughout the GTA and Southwestern Ontario.

As Scheduler, you will lead the coordination and oversight of a team of 25 technicians, driving operational efficiency, strong client experiences, and workforce productivity. Reporting directly to the Vice President, you will oversee scheduling and resource allocation across daily service, emergency response, preventative maintenance, and project work to ensure smooth service delivery. Using Cynergy’s in-house scheduling systems you will support workflow and improve visibility across operations. In this role, you will manage and optimize scheduling while ensuring the team remains aligned and responsive to client needs. This position is well suited to someone who is organized, solutions-focused, and comfortable managing priorities in a fast-paced service environment. Whether you have done this exact role before or are looking to step into the mechanical services industry and grow, what matters most is the right aptitude and attitude, the trade-specific knowledge can be taught.

Operations & Scheduling

• Oversee technician schedules using company scheduling systems to ensure efficient coverage and resource allocation.
• Assign technicians to service, maintenance, and project work in coordination with operations teams.
• Coordinate vacation and training schedules to maintain appropriate coverage.
• Adjust schedules as needed to respond to urgent service requests or shifting priorities.
• Utilize system tools and available data to support accurate and efficient scheduling.

Client & Service Coordination

• Serve as a key point of contact for service coordination and client inquiries.
• Maintain clear and responsive communication with clients and internal teams.
• Review service documentation and operational updates to support service quality.
• Collaborate with teams to assist with quotations and service planning.

Operational Performance & Compliance

• Monitor service workflows to support efficiency and timely completion of work.
• Ensure adherence to company policies, safety standards, and operational procedures.
• Work with finance and operations teams to support accurate reporting and documentation.
• Promote a safe and compliant work environment.

Team Support & Development

• Foster teamwork, accountability, and professionalism across the technician team.
• Coordinate training initiatives and support workforce development.
• Encourage effective use of scheduling tools and processes.

Qualifications

• Experience in scheduling, dispatch, coordination, logistics, administration, or any role requiring you to organize people, tasks, or priorities. Direct mechanical or construction experience is an asset but not required.
• Comfort learning new software. If you can pick up and work confidently in tools like Microsoft Office, scheduling, or workforce systems, you can learn ours, the specific program matters less than your ability to learn it.
• Strong organizational and problem-solving skills.
• Comfort coordinating people and keeping a team aligned, whether from formal leadership, team, or any role where you kept others organized.
• Clear communication skills and client service experience.
• Solid general computer skills and confidence working in Microsoft Office.
• Familiarity with HVAC, plumbing, refrigeration, or mechanical services is an asset.
• Ability to manage changing priorities in a fast-paced environment.

What Success Looks Like

• Efficient and organized technician scheduling
• Strong service delivery and client responsiveness
• High team engagement and accountability
• Smooth adoption of scheduling systems and processes
• Compliance with safety and operational standards

Compensation & Benefits

• Competitive salary and benefits package
• Work-life balance and professional development
• Exposure to diverse projects and operational challenges
• Innovative and collaborative work environment
• Travel and operational support benefits

At Cynergy Mechanical, we are committed to fostering a diverse, inclusive, and authentic workplace. If this role excites you but you don’t meet every qualification, we still encourage you to apply, you may be a great fit for this or other opportunities within the organization.

Cynergy Mechanical is an equal opportunity employer.