Scheduling Systems Administrator

Clear Destination Inc.; Chatham; On-site; CAD 29,000 - 32,000; Part time

Job summary

Clear Destination Inc. is seeking a part-time Scheduling Systems Administrator for a 6-month contract in Chatham, Ontario. The role is up to 20 hours per week with morning hours 9am–1pm, and a pay of $21.90 CAD per hour.

This position involves maintaining schedules for clients and staff using Quatro, Navision, and MS Office. The ideal candidate has strong multitasking, customer service and communication skills, plus attention to math accuracy and writing proficiency.

Qualifications

• High School Graduate or equivalent.
• Ability to take initiative, multitask, and work under pressure within deadlines.
• Proficiency with MS Office, Navision and Quatro or equivalent scheduling system.
• Excellent telephone manner and customer service skills.
• Flexible to changing demands of the job.
• Excellent interpersonal and communication skills, and math accuracy.
• Excellent writing and proofing skills; organizational skills.
• Scheduling experience is an asset.

Responsibilities

• Develop and revise master schedules for clients and staff using Quatro scheduling system.
• Complete and revise block schedules and call-ins as required.
• Respond to client and staff calls promptly and report concerns to Service Manager.
• Ensure client-focused service delivery and refer complaints for follow-up.
• Carry the after-hours phone on a rotating on-call schedule to cover evenings and weekends.
• Handle additional related responsibilities as required.

Skills

Multitasking

Customer service

Communication

Math accuracy

Adaptability

Education

High School Diploma

Tools

Navision

Quatro

MS Office

Job description

The Opportunity:

We are currently looking to fill a part-time 6-month contract Scheduling Systems Administrator position in our regional office, Chatham Ontario.

Salary:

$21.90 per hour.

Hours:

up to 20 hours per week.

Schedule:

Mornings 9am-1pm, with some flexibility to accommodate program scheduling needs.

Responsibilities:

• Using the electronic Quatro Scheduling system, the SDW will develop and revise ongoing master schedules for both clients and staff in accordance with the clients' service and budgeted hours.
• Complete/revise block schedules and complete call-ins as required
• Respond to client and staff calls in a timely manner, reporting any concerns/issues to the Service Manager
• Ensure client-focused service delivery and refer service complaints to supervisor for follow-up.
• Carrying the after-hours phone based on a rotating on-call schedule to cover evenings and weekends for clients and staff.
• Additional related responsibilities as required.

Qualifications:

• High School Graduate or equivalent
• Ability to take initiative, multitask, and work under pressure within deadlines
• Demonstrated proficiency with computer hardware and software including MS Office, Navision and Quatro or equivalent scheduling system
• Excellent telephone manner and customer service skills
• Flexible to changing demands of the job
• Excellent interpersonal skills, communication skills, and math accuracy
• Excellent writing and proofing skills; exceptional organizational skills
• Scheduling experience an asset