PT Concierge/Receptionist

Plaza Kia; Mississauga; On-site; CAD 25,000 - 26,000; Full time

Benefits offered by this job

State-of-the-art facility

Outstanding leadership and support

Professional training and processes

Large customer base

Benefit package, life, dental, health,

RRSP, pension plan and EAP

Collegial workplace atmosphere

Career advancement opportunities

Job summary

Bramgate Automotive Inc. in Mississauga is seeking a motivated Concierge/Receptionist to handle customer service and a variety of clerical duties for the dealership.

You will greet guests, answer phones and emails, and support both Service and Sales teams to ensure smooth, friendly experiences. At two locations (Airport and Mavis), the role offers a chance to work in a modern, air-conditioned space with leadership support.

Qualifications

• High school diploma or equivalent.
• Office Administration diploma would be considered an asset.
• 1-2 years of direct work experience as a Receptionist/Customer Service.
• Cashier experiences. Dealership experiences an asset.
• Able to write simple correspondence, including memos, letters, etc.
• Knowledge of vehicles, equipment, and/or services offered.
• Strong knowledge of Microsoft Office products, including Excel and Word.
• Able to maintain filing systems and basic database.
• Superior telephone manners and strong interpersonal skills.
• Team commitment.
• Strong customer service orientation.
• Part-time availability - must be available to work evenings 4-8pm Monday - Thursday

Responsibilities

• As Concierge/Receptionist, you will be responsible for customer service and a number of clerical/administrative duties for the entire dealership.
• Duties include answering the telephone and emails, greeting, and supporting customers with all needs, and scheduling appointments.
• Liaising with Service and Sales teams to ensure easy, efficient, and enjoyable experiences for guests.
• The incumbent requires previous retail experience - working in a dealership setting is preferred.
• This role will require regular engagement with the guests and within the teams.

Skills

Customer service

Microsoft Office

Telephone manners

Teamwork

Education

High school diploma

Office Administration diploma

Tools

Excel

Word

Job description

PT Concierge/Receptionist Pay Rate: $18 - 18.5 per hour Audi Mississauga

The Role

Are you an experienced Receptionist or Concierge looking to take the next step-up in your career?

If so, we have a new challenge for you.

Audi Mississauga has two locations Airport and Mavis. Our premier new facility is in the heart of Peel region next to Toronto Pearson Airport. We are seeking a motivated team member to join our Sales and Service Departments for our Audi Mississauga Airport location. With state-of-the-art equipment, a combined 29 work bays, multiple customer lounges, and digital tools to facilitate premium client experiences, we are prepared to leverage these resources to grow into the destination of choice for Audi Sales, Service and Parts in the Greater Toronto Area.

You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support.

Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading!

Our Company

Bramgate Automotive Inc. has been in business since 1967 . We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours!

Our vision is to make every customer experience easy, efficient, and enjoyable.

We are proud of:

• Our high volume and high performance stores
• Canadian AutoWorld Employer of Choice (CAWEOC) Award -2020, 2023
• Canada’s Top 25 Best Dealership to work for by Automotive News –2018-2019. We strive to make every customer experience easy, efficient, and enjoyable.

The Benefits

• State-of-the art facility. Air-conditioned spaces
• Outstanding leadership and support
• Professional training and processes
• Large customer base
• Benefit package, life, dental, health, RRSP, pension plan and EAP
• Collegial workplace atmosphere
• Career advancement opportunities

Key Responsibilities

As Concierge/Receptionist, you will be responsible for customer service and a number of clerical/administrative duties for the entire dealership. Duties of this position include, but are not limited to, answering the telephone and emails, greeting, and supporting customers with all needs, and scheduling appointments. In addition, liaising with Service and Sales teams to ensure easy, efficient, and enjoyable experiences for guests. The incumbent requires previous retail experience - working in a dealership setting is preferred. This role will require a constant basis of engagement with the guests and regular communication within the teams.

Greeter –Service Support

• Greet customers entering the dealership in a prompt, friendly and professional manner. As the first point/or last point of contact onsite, provide a consistent, high standard of customer experience that conforms with Bramgate’s promise.
• Personally, direct customers to the relevant department (i.e., introduce to Parts, Service, Sales, etc.)
• Offer all customers refreshments upon arrival through the Showroom or when circulating customer waiting areas.
• Attend the daily Sales team meetings to be aware of appointments or other events.
• Coordinate between the BDC and Sales team for any e-leads or appointments made.
• Ensure Sales Executive is assigned, prepared, and mirror hang tags are completed and handed off at least
• 30 minutes prior to appointment times.
• Record traffic of all people walking into the showroom/Sales department per Company procedures.
• Assign new walk-in customers to the next Sales Executive based on the rotation established for each shift by Sales Manager.
• Other duties as required.

What you bring to the role

• High school diploma or equivalent.
• Office Administration diploma would be considered an asset.
• 1-2 years of direct work experience as a Receptionist/Customer Service.
• Cashier experiences. Dealership experiences an asset.
• Able to write simple correspondence, including memos, letters, etc.
• Knowledge of vehicles, equipment, and/or services offered.
• Strong knowledge of Microsoft Office products, including Excel and Word.
• Able to maintain filing systems and basic database.
• Superior telephone manners and strong interpersonal skills.
• Team commitment.
• Strong customer service orientation.
• Part-time availability - must be available to work evenings 4-8pm Monday - Thursday

Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.