Service Planner

Finning; Elkford; On-site; CAD 65,000 - 90,000; Full time

Job summary

Finning Canada is seeking a Service Planner in Elkford, BC to coordinate repairs from intake to completion, acting as the key link between customers and service operations. The role centers on developing repair scopes, estimates, and plans while ensuring quality and on-time delivery.

You will work with service supervisors and technicians, prepare quotes, and manage customer relationships throughout the repair process to drive client satisfaction.

Qualifications

• 5–8 years in technical service, parts, warranty, or related industry.
• Strong customer service and relationship management skills.
• Mechanical aptitude and understanding of heavy equipment repair processes.
• Experience preparing estimates, quotes, work scopes, or repair plans.
• Strong organizational, project coordination, and time management skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficiency with Microsoft Office and business software applications.

Responsibilities

• Act as the primary point of contact for customers throughout the repair process.
• Gather machine and repair information to develop accurate scopes of work.
• Prepare estimates and quotes for repairs, rebuilds, and maintenance work.
• Manage customer cases, service requests, and warranty repairs.
• Provide regular updates on repair status, timelines, and completion dates.
• Present repair recommendations and alternative solutions to customers.
• Follow up after repairs to ensure customer satisfaction.
• Manage changes to scope, budget, and scheduling requirements.
• Develop detailed repair plans, timelines, and work breakdown structures.
• Coordinate with service supervisors and technicians to ensure timely, safe work.
• Track repair progress and address issues impacting delivery timelines.

Skills

Customer service

Project coordination

Mechanical aptitude

Estimate preparation

MS Office

Communication

Tools

Microsoft Office

Job description

Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Location: Elkford, BC
Schedule: 4x4 Rotation (12-hour shifts)
Position Type: Full-Time

Finning Canada, the world's largest Caterpillar dealer, is looking for a Service Planner to join our team in Elkford, BC. In this role, you will be the key link between customers and our service operations team, coordinating repairs and rebuilds from initial intake through to completion.

What You'll Do

Customer Service & Relationship Management

• Act as the primary point of contact for customers throughout the repair process.
• Gather machine and repair information to develop accurate scopes of work.
• Prepare estimates and quotes for repairs, rebuilds, and maintenance work.
• Manage customer cases, service requests, and warranty repairs.
• Provide regular updates on repair status, timelines, and completion dates.
• Present repair recommendations and alternative solutions to customers.
• Follow up after repairs to ensure customer satisfaction.
• Manage changes to scope, budget, and scheduling requirements.

Planning & Project Coordination

• Develop detailed repair plans, timelines, and work breakdown structures.
• Research machine history, warranty coverage, service letters, and technical information to support repair recommendations.
• Coordinate with service supervisors and technicians to ensure work is completed efficiently and safely.
• Participate in pre-job, mid-job, and post-job review meetings.
• Track repair progress and proactively address issues that may impact delivery timelines.Identify lessons learned and continuous improvement opportunities following project completion.
• Communicate backlog, priorities, and project status to internal and external stakeholders.
• Support the successful movement and tracking of equipment and components throughout the Finning network.

Collaboration

• Partner with Service, Product Support, Sales, Warranty, and Administrative teams to ensure seamless execution of customer work.
• Represent the voice of the customer throughout the repair process.
• Support strong communication across all stakeholders to drive successful job outcomes.

What We're Looking For

Required Qualifications

• 5 to 8 years of experience in technical service, parts, warranty, equipment repair, or a related industry.
• Strong customer service and relationship management skills.
• Mechanical aptitude and understanding of heavy equipment repair processes.
• Experience preparing estimates, quotes, work scopes, or repair plans.
• Strong organizational, project coordination, and time management skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficiency with Microsoft Office and business software applications.

Preferred Qualifications

• Previous experience working with Caterpillar equipment, engines, or related heavy equipment.
• Understanding of warranty, service, billing, and repair processes.
• Project management training or experience.
• Blue Seal Certification is considered an asset.
• PMP designation is considered an asset.

What Success Looks Like

• Building strong, trusted customer relationships.
• Delivering accurate estimates and repair plans.
• Keeping repair projects on schedule and within scope.
• Collaborating effectively across multiple teams and stakeholders.
• Providing a high level of customer service while driving operational results.

Why Finning?

At Finning, you'll join an industry leader that invests in its people, supports career growth, and values safety, collaboration, and innovation. You'll have the opportunity to work with talented teams, world-class equipment, and customers who rely on us to keep their operations running.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.