Service Planner - Power Systems Shop

Finning; Red Deer; On-site; CAD 70,000 - 90,000; Full time

Job summary

Finning in Red Deer, AB is seeking a Service Planner to coordinate repair and rebuild projects for heavy equipment. You will serve as the main customer contact, develop work scopes, prepare estimates, and coordinate internal resources to ensure on-time, safe delivery.

The role emphasizes strong mechanical background, customer-facing responsibilities, and collaboration with technical teams to provide exceptional service. Monday–Friday, full-time employment in Red Deer.

Qualifications

• 5+ years of experience in technical service, repairs, warranty administration, parts, heavy equipment, or a related field.
• Strong customer service and relationship management skills.
• Mechanical aptitude and the ability to understand equipment repair requirements.
• Strong organizational, communication, and problem-solving skills.
• Experience managing multiple projects and priorities simultaneously.
• Financial understanding related to estimating, quoting, and project costing.
• Proficiency with Microsoft Office applications and related business systems.

Responsibilities

• Act as the primary contact for customers throughout the repair and rebuild process.
• Gather equipment information and establish repair requirements to develop an accurate scope of work.
• Prepare estimates and quotes for repairs, maintenance, and rebuild projects.
• Provide recommendations and solutions to meet customer needs and operational requirements.
• Manage customer service and warranty-related repairs.
• Communicate repair status, timelines, and project updates throughout the service process.
• Follow up with customers after repairs to ensure satisfaction and identify future opportunities.
• Manage changes to project scope, timelines, and budgets.
• Develop detailed repair plans, schedules, and work breakdown structures.
• Research equipment history, warranty coverage, service records, and technical documentation to support repair planning.
• Coordinate with service supervisors, technicians, parts teams, and other stakeholders to ensure successful project execution.
• Participate in planning, scheduling, and project review meetings.
• Monitor repair progress and proactively address issues that may impact timelines or costs.
• Track and communicate project backlog and workload priorities.
• Support continuous improvement initiatives by identifying lessons learned and process improvements.
• Work closely with Service, Product Support, Parts, Sales, and Administrative teams.
• Communicate customer priorities and expectations internally.
• Support effective movement and tracking of equipment and components throughout the Finning network.

Skills

Technical service

Customer service

Mechanical aptitude

Project coordination

Multitasking

Financial estimating

MS Office

Tools

Microsoft Office

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Red Deer, AB

Schedule: Monday to Friday, 37.5 hours per week

Build Your Career with Finning

Finning is looking for a Service Planner to join our team in Red Deer. In this role, you will be responsible for planning, coordinating, and managing repair and rebuild projects for heavy equipment and components. Acting as the primary point of contact for customers throughout the repair process, you will develop work scopes, prepare estimates and quotes, coordinate internal resources, and ensure projects are delivered safely, efficiently, and on schedule.

This position is ideal for someone with a strong mechanical background who enjoys working with customers, managing multiple priorities, and collaborating with technical teams to deliver exceptional service.

Job Description:

What You'll Do

Customer & Project Management

• Act as the primary contact for customers throughout the repair and rebuild process.


• Gather equipment information and establish repair requirements to develop an accurate scope of work.


• Prepare estimates and quotes for repairs, maintenance, and rebuild projects.


• Provide recommendations and solutions to meet customer needs and operational requirements.


• Manage customer service and warranty-related repairs.


• Communicate repair status, timelines, and project updates throughout the service process.


• Follow up with customers after repairs to ensure satisfaction and identify future opportunities.


• Manage changes to project scope, timelines, and budgets.

Planning & Coordination

• Develop detailed repair plans, schedules, and work breakdown structures.


• Research equipment history, warranty coverage, service records, and technical documentation to support repair planning.


• Coordinate with service supervisors, technicians, parts teams, and other stakeholders to ensure successful project execution.


• Participate in planning, scheduling, and project review meetings.


• Monitor repair progress and proactively address issues that may impact timelines or costs.


• Track and communicate project backlog and workload priorities.


• Support continuous improvement initiatives by identifying lessons learned and process improvements.

Collaboration

• Work closely with Service, Product Support, Parts, Sales, and Administrative teams.


• Communicate customer priorities and expectations internally.


• Support effective movement and tracking of equipment and components throughout the Finning network.

What We're Looking For

Required Qualifications

• 5+ years of experience in technical service, repairs, warranty administration, parts, heavy equipment, or a related field.


• Strong customer service and relationship management skills.


• Mechanical aptitude and the ability to understand equipment repair requirements.


• Strong organizational, communication, and problem‑solving skills.


• Experience managing multiple projects and priorities simultaneously.


• Financial understanding related to estimating, quoting, and project costing.


• Proficiency with Microsoft Office applications and related business systems.

Preferred Qualifications

• Experience with Caterpillar equipment, engines, or heavy equipment maintenance and repair.


• Knowledge of warranty processes and service operations.


• Project management training or experience.


• Blue Seal certification is considered an asset.


• PMP designation is considered an asset.

Why Join Finning?

At Finning, you'll be part of the world's largest Caterpillar dealer, working alongside talented professionals who are committed to safety, customer success, and continuous improvement. We offer competitive compensation, comprehensive benefits, career development opportunities, and a collaborative team environment where your contributions make a difference.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.