Power Rentals Service Planner

Finning; Edmonton; On-site; CAD 70,000 - 100,000; Full time

Job summary

Finning Canada, the world's largest Caterpillar dealer, seeks a Service Planner to join our Edmonton team to manage repair and rebuild projects from start to finish. You will serve as the primary liaison with customers throughout the process, developing repair scopes and estimates and coordinating with internal teams to ensure safe, timely, and high-quality outcomes.

The role requires strong mechanical knowledge and project coordination skills, with a focus on delivering exceptional customer

Qualifications

• 5-8 years of experience in technical service or heavy equipment operations.
• Strong communication and customer service skills.
• Ability to develop repair scopes and estimates.
• Organizational and time-management skills.
• Familiarity with service processes and warranty administration.

Responsibilities

• Act as the primary contact for customers on repair projects.
• Develop repair scopes and detailed estimates.
• Coordinate with Service Supervisors and technicians.
• Provide repairs status updates and project communications.
• Manage warranty repairs and customer concerns.
• Review final estimates and invoices with customers.
• Ensure timely, safe repairs with quality service.

Skills

Mechanical aptitude

Customer relationship management

Project coordination

Estimates & quotes

MS Office / business systems

CRM systems

Communication skills

Tools

Salesforce

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Edmonton, AB

Schedule: Monday to Friday | Full-Time

Build Your Career with Finning

Finning Canada, the world's largest Caterpillar dealer, is looking for a Service Planner to join our Edmonton team. This role is ideal for someone with strong mechanical knowledge, customer service expertise, and project coordination skills who enjoys managing repair and rebuild projects from start to finish.

As a Service Planner, you will be the primary point of contact for customers throughout the repair process. You will develop repair scopes, prepare estimates and quotes, coordinate with internal teams, and ensure repairs are completed safely, efficiently, and on time while delivering an exceptional customer experience.

Job Description:

What You'll Do

Customer Relationship Management

• Act as the primary contact for customers regarding repair and rebuild projects.
• Gather and assess customer requirements to establish accurate scopes of work.
• Develop detailed estimates and quotations for repairs and maintenance work.
• Provide recommendations, troubleshoot issues, and identify service solutions.
• Communicate repair status, timelines, and project updates throughout the service process.
• Manage warranty repairs and customer service concerns.
• Review and present final estimates and invoices with customers.
• Ensure customer satisfaction through proactive follow-up and relationship management.

Planning & Project Coordination

• Research machine history, warranty coverage, service records, and technical requirements to develop complete repair plans.
• Create detailed work scopes, resource plans, schedules, and repair milestones.
• Coordinate with Service Supervisors and technicians to ensure work is planned and executed efficiently.
• Participate in planning, scheduling, and project review meetings.
• Monitor project progress, identify risks, and implement solutions to keep repairs on track.
• Manage scope, schedule, and budget changes while maintaining customer confidence.
• Track repair backlog and communicate priorities to internal and external stakeholders.
• Support continuous improvement by identifying lessons learned and process enhancements.

Cross-Functional Collaboration

• Partner with Service, Parts, Product Support, Sales, Warranty, and Administrative teams to ensure successful project delivery.
• Represent the voice of the customer throughout the repair process.
• Coordinate with teams across the Finning network to support equipment and component repairs.

What We're Looking For

Required Qualifications

• 5-8 years of experience in technical service, parts, warranty, repair, or heavy equipment operations.
• Strong customer relationship management and communication skills.
• Mechanical aptitude and the ability to understand technical repair requirements.
• Experience preparing estimates, quotations, or service-related work scopes.
• Strong organizational, project coordination, and time management skills.
• Ability to analyze problems, assess risk, and develop practical solutions.
• Proficiency with Microsoft Office applications and business systems.

Assets

• Experience working with Caterpillar equipment, engines, or components.
• Knowledge of warranty administration and service processes.
• Project management training or certification (PMP).
• Blue Seal Certification.
• Experience with Salesforce or similar CRM systems.

Success in This Role

You'll thrive in this position if you:

• Build strong relationships with customers and internal stakeholders.
• Take ownership of projects and deliver on commitments.
• Communicate clearly and confidently.
• Balance customer needs with operational and financial considerations.
• Work collaboratively to achieve the best outcomes for customers and the business.

Why Join Finning?

• Work for the world's largest Caterpillar dealer.
• Be part of a collaborative and safety-focused team.
• Support some of the industry's most critical equipment and repair projects.
• Opportunities for career growth and development.
• Competitive compensation and benefits package.

If you're passionate about customer service, project coordination, and heavy equipment repair planning, we'd love to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.