Service Operations & Scheduling Coordinator

Autism Services; Regina; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Vipond Inc. is seeking a Service Coordinator to join our Regina team. The role focuses on organizing service operations, coordinating technician schedules, and ensuring customers receive timely, high-quality service.

You will act as a critical connection point between customers, technicians, sales, and operations, turning requests into action and maintaining clear, proactive communication throughout the process.

Qualifications

• highly organized, thoughtful professional who enjoys solving problems
• enjoys communicating with people
• managing competing priorities and bringing structure to a fast-moving service department

Responsibilities

• Coordinating and optimizing technician schedules, service calls, and project requirements.
• Communicating proactively and professionally with customers regarding scheduling, service requirements, changes, and next steps.
• Reviewing incoming requests and determining priorities based on urgency, customer needs, technician availability, and operational requirements.
• Supporting technicians by ensuring they have the information, documentation, and coordination necessary to execute their work effectively.
• Monitoring open work and following jobs through to completion.
• Maintaining accurate records, documentation, and service information.
• Helping to create an organized, responsive, and exceptional customer experience.

Job description

Vipond Inc. is seeking a Service Coordinator to join our Regina team. The role focuses on organizing service operations, coordinating technician schedules, and ensuring customers receive timely, high-quality service.

You will act as a critical connection point between customers, technicians, sales, and operations, turning requests into action and maintaining clear, proactive communication throughout the process.