Service Coordinator

Pattison ID; Pickering; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid Work Model for Work-Life Balance

Employee Group Flex Benefits

Paid Vacation

RRSP Company Match

Employee and Family Assistance Program

Company Discounts

Internal Job Opportunities & Growth

Job summary

A leading provider of branded environments is seeking a Service Coordinator to support project managers and streamline operations. The role involves coordinating tasks, tracking project progress, and maintaining documentation. Ideal candidates will have experience in business administration, strong organizational skills, and proficiency in communication. This position offers a hybrid work model and various employee benefits.

Qualifications

• Business administration or 2-5 years experience in a call center environment.
• Strong familiarity with sign products and service.
• Excellent multi-tasking skills and attention to detail.
• Proficient in written and verbal communication with adaptable messaging.
• Aptitude to identify roadblocks and propose improvements.
• Proven ability to analyze problems and propose effective solutions.
• Strong organizational skills with attention to detail and time management.
• Excellent ability to develop professional relationships with stakeholders.
• Knowledge of Microsoft Office suite and Epicor10.
• Preferably bilingual English and French

Responsibilities

• Coordinate project activities and timelines to ensure projects stay on schedule.
• Provide administrative and logistical support.
• Track project progress and maintain accurate documentation.
• Assist with data entry, filing photos, follow-ups, and processing invoices.
• Maintain organized project files and update databases as needed.
• Communicate with internal teams to support smooth project execution.
• Support management with other administrative tasks as required

Skills

Communication skills (written and verbal)

Organization capability

Problem analysis and solution proposal

Customer service experience

Team collaboration

Bilingual EN/FR

Tools

Microsoft Office Suite

Epicor10

Job description

Join to apply for the Service Coordinator role at Pattison ID

Pattison ID is a leading provider of branded environments across North America, specializing in signage, digital experiences, and architectural branding. With over a century of expertise, the company delivers end-to-end solutions, from design and manufacturing to installation and maintenance for some of the world’s most recognized brands. Pattison ID is committed to innovation, quality, and customer satisfaction, helping businesses create impactful visual identities in retail, corporate, and public spaces.

The Service Coordinator helps keep projects running smoothly and on track. This role supports Service Project Managers, Team Leads, and Director with the behind-the-scenes work that keeps everything organized — including tracking progress, maintaining documentation, handling data entry, filing photos, following up on tasks, and processing invoices. The position plays a key part in keeping operations efficient and enabling the team to deliver great service and support to customers.

Job Title: Service Coordinator

Key Responsibilities

• Coordinate project activities and timelines to ensure projects stay on schedule.
• Provide administrative and logistical support
• Track project progress and maintain accurate documentation and records.
• Assist with data entry, filing photos, follow-ups, and processing invoices.
• Maintain organized project files and update databases as needed.
• Communicate with internal teams to support smooth project execution.
• Support management with other administrative tasks as required

QUALIFICATIONS and COMPETENCIES

• Business administration experience or 2-5 years’ experience in a call center environment is an asset.
• Strong familiarity with sign products and service is helpful.
• Positive and engaging attitude with a sense of professionalism, patience and commitment to service.
• Proficient in communication skills (written and verbal) with ability to adapt communication depending on the audience receiving the message.
• Aptitude to identify/communicate potential roadblocks/challenges from a system, service or process perspective and offer solutions/recommendations to improve as needed.
• Proven ability to analyze & define a problem, evaluate alternatives and propose an effective solution.
• Organization capability with attention to detail, multi-tasking skills and proven expertise on time management and collaboration.
• Excellent skills in developing and fostering effective professional relationships with internal and external stakeholders.
• Knowledge of Microsoft Office suite & Epicor10
• Preferably bilingual - English & French

WHAT WE OFFER:

• Hybrid Work Model for Work-Life Balance
• Employee Group Flex Benefits
• Paid Vacation
• RRSP Company Match
• Employee and Family Assistance Program
• Perkopolis & Other Company Discounts
• Internal Job Opportunities & Growth

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Facilities Services

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