Service Operations Leader - Moncton - Dieppe

Randstad; Dieppe; On-site; CAD 95,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Car allowance

Centralized support from Toronto

Job summary

Randstad Canada is recruiting a proactive Service Operations Leader to direct the Moncton branch’s daily operations and serve as the regional point of contact. The role oversees a team of field personnel, enforces safety standards, and drives client relationships and growth.

The candidate will manage branch administration, budgeting, and coordination with centralized Toronto support, ensuring efficient service delivery and equipment uptime in a competitive market.

Qualifications

• 5+ years in technical field operations or heavy equipment service.
• 3+ years in supervisory or field management roles with direct people management.
• Post-secondary education in Business or Engineering is an asset.
• Proficient with SAP and MS Office suite.

Responsibilities

• Provide direct supervision and guidance to a team of 8 field personnel.
• Lead health and safety compliance, inspections, and safe work practices.
• Manage day-to-day branch operations including parts, shipping, inventory, and POs.
• Serve as regional escalation point for emergency service calls and downtime.
• Lead client meetings and pursue service expansions and upgrades.
• Oversee branch expenses and budgeting to meet targets.

Skills

Technical field ops

Electromechanical systems

Capital equipment

Heavy mechanical service

Supervisory experience

Driver's license

Education

Post-secondary education (Business or Engineering)

Tools

SAP

Microsoft Office

Job description

We are seeking a proactive, hands-on Service Operations Leader to serve as the regional single point of contact and direct the operational success of our Moncton branch.

Job Title: Service Operations Leader

Location: Moncton, NB

Job Type: Full-Time, Permanent

Compensation: $95,000 – $115,000/year, depending on experience and qualifications

Advantages

• Competitive Base Salary: $95,000 – $115,000 annually (commensurate with skills and industry experience)
• Comprehensive health, medical, and retirement benefits package
• Dedicated car allowance plus kilometer reimbursement program
• Stable, permanent leadership role within an essential industry
• Strong corporate backing and technical support from our centralized Toronto team
• Direct impact on branch growth, team development, and regional business strategy

Responsibilities

• Field Leadership & Crew Supervision: Provide direct supervisory oversight, technical guidance, task scheduling, routing, and daily priorities to a team of 8 field personnel (including individual route mechanics, crew leads, and helpers).
• Safety & Compliance: Lead health and safety compliance, conduct job-site hazard assessments, enforce safe work practices, and ensure all routine safety inspections and documentation adhere to relevant safety standards and jurisdictional guidelines.
• Office & Branch Operations: Manage day-to-day branch administration, including parts ordering, shipping/receiving, delivery logistics, purchase orders (POs), inventory tracking, and local office supplies.
• Emergency & Operational Escalations: Serve as the regional escalation point for emergency service calls, unscheduled downtime, and technical inquiries, collaborating with centralized support teams to rapidly restore equipment to service.
• Customer Relations & Account Growth: Lead monthly and ad-hoc client meetings, address service inquiries, and leverage customer relationships to identify organic business development opportunities, including equipment repair proposals and modernization upgrades.
• Financial & Workflow Administration: Oversee branch operational expenses, approve daily field payroll entries, monitor contract profitability, and manage material spend to meet budget targets.

Qualifications

• 5+ years of experience in technical field operations, electromechanical systems, capital equipment, or heavy mechanical service environments.
• 3+ years in a supervisory, team lead, or field management role with direct people management responsibilities.
• Post-secondary education in Business, Engineering, or a related technical discipline is an asset.
• Strong computer proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams); hands-on experience with ERP systems such as SAP is strongly preferred.
• Proven mechanical aptitude with a practical, "boots-on-the-ground" approach to coaching, dispatching, and supporting technicians.
• Excellent interpersonal and conflict-resolution skills, with the maturity to balance administrative diligence and client-facing communication.
• Valid driver’s license with an acceptable driving record.

Summary

If you are an operational leader ready to drive results in a high-impact regional role, we want to hear from you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.