General Manager

Grupo-Nors-3; Dartmouth; On-site; CAD 120,000 - 160,000; Full time

Job summary

Nors Group seeks a General Manager to lead its Atlantic Canada operations. Reporting to the Eastern COO, you will drive the regional strategy, build executive relationships, and oversee profitable growth across branches.

Strong leadership and government bidding experience are valued to expand market share. The role requires travel in the region and a proven track record in managing complex customer relationships and regional teams.

Qualifications

• Post-secondary diploma and/or relevant work experience in sales.
• Proven ability to lead regional teams and manage key accounts.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead operations for Atlantic Branches, driving growth and market share.
• Develop executive relationships with OEMs, customers and stakeholders.
• Oversee government tenders, RFPs, standing offers and procurement opportunities.
• Monitor KPIs and ensure profitable revenue growth across services and offerings.

Skills

Senior leadership

Account management

Strategic planning

Negotiation skills

Education

Post-secondary diploma or sales-focused experience

Job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

We are looking for a General Manager to join our team in Atlantic Canada.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

Reporting to the Eastern COO, The General Manager/ Branch Manager is responsible for developing, leading, and executing the company’s operations for all Branches in the Atlantic Region. This role is accountable for the operations, building strategic relationships, driving profitable growth, increasing market share, and ensuring a consistent and coordinated approach to the customers across the Region .

Expected Salary range (gross/annual)

DUTIES AND RESPONSIBILITIES:

Key Responsibilities

• Execute the overall strategy for Operations, Including Sales, Aftersales, Financials, Staff
  management and customers in alignment with the company’s strategic objectives.
• Establish and maintain executive-level relationships with OEM, customers, and strategic
  stakeholders.
• Identify and pursue new business opportunities with construction companies, national organizations,
  municipalities, provincial governments, federal government departments, and public-sector entities.
• Lead negotiations for all aspects of the business in conjunction with company policies and
  procedures
• Ensure a consistent customer experience and commercial approach across the region.
• Drive profitable revenue growth across equipment sales, rentals, parts, service, technology
  solutions, and other applicable product and service offerings.
• Develop account plans for strategic customers, including revenue objectives, growth opportunities,
  competitive positioning, and customer relationship strategies.
• Monitor market trends, competitive activities.
• Develop and oversee strategies for government tenders, Requests for Proposals (RFPs), standing
  offers, and other procurement opportunities.

Leadership and Supervision of the Region

• Provide direct leadership, coaching, guidance, and performance management to the regional Staff
• Establish clear objectives, priorities, sales targets, and key performance indicators
• Support the development and execution of strategic account plans for all customers.
• Review and monitor the performance, sales pipeline, customer opportunities, and profitability of the
  business.
• Provide guidance and support in managing complex customer relationships, negotiations,
  escalations, and strategic opportunities.
• Partner with the OEM representatives to develop new market opportunities and develop growth
  strategies for the region

Strategic and Financial Management

• Establish clear performance expectations and monitor key performance indicators (KPIs), including
  revenue growth, market share, profitability, customer retention, pipeline development, and contract
  performance.
• Prepare and manage the annual business plan, sales forecasts, budgets, and strategic growth
  initiatives for the Customer Accounts.
• Provide regular performance updates, market intelligence, and strategic recommendations to the
  executive leadership team

CORE COMPETENCIES:

• Bachelor’s degree in Business Administration, Commerce, Engineering, or a related field; an MBA or
  equivalent experience is an asset.
• Significant senior leadership experience in the construction, heavy equipment, industrial,
  transportation, or related industry.
• Proven experience managing accounts and complex customer relationships.
• Demonstrated success in leading and developing high-performing Sales and After Sales Team
• Demonstrated success in developing and executing growth strategies and achieving revenue and
  profitability objectives.
• Strong financial and commercial acumen.
• Exceptional leadership, communication, negotiation, and relationship-management skills.
• Ability to influence and collaborate effectively across region, and functional departments.

Key Performance Measures

• Revenue and gross profit growth
• Market share growth
• Customer retention and customer satisfaction
• Performance against annual budget and business plan
• Pipeline value and conversion rates
• Growth in equipment, rental, parts, and service revenue
• Profitability and return on investment
• Inventory management

EDUCATION/TRAINING:

• Post-secondary diploma and/or relevant work experience in sales;

PARTICULAR CONDITIONS

• Willingness and ability to travel regularly across the company’s territory
• On the Road driving 2 to 3 times a week

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.