Operations Manager – Moncton & Saint John

On Side Restoration; City of Moncton; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Extended health coverage (medical, etc

Employee assistance program (EAP)

Group RRSP with company matching

Life and disability insurance

Advancement opportunities

Job summary

On Side Restoration in Moncton and Saint John is seeking an Operations Manager to lead our local teams. Reporting to the Branch Manager, you will oversee daily operations, build strong relationships with stakeholders, and ensure health and safety standards while driving key KPIs and high service levels.

You’ll schedule work, dispatch technicians, and coordinate with property owners through the restoration process.

Qualifications

• 3+ years of Leadership experience.
• Previous operations management experience.
• Construction or Restoration experience.
• Enhanced critical thinking, decision-making and problem-solving skills.

Responsibilities

• Direct and motivate the daily workflow of the Operations team.
• Foster a workplace focused on employee engagement, customer service, and an inclusive environment.
• Lead the charge on accident reduction and maintain a safe working environment.
• Customer Service – general understanding of water emergencies/claims/schedules.
• Understanding scope of work and skills needed on a job site.
• Communicating with property owners/insureds, setting up schedules, dispatching technicians.
• Scheduling work with property owners.
• Regulatory Compliance: Ensure the branch meets COR requirements and follows all company and customer protocol

Skills

Leadership

Operations management

Restoration experience

Construction knowledge

Communication

Team player

Strategic thinking

Analytical skills

Microsoft Office

Job description

Operations Manager – Moncton & Saint John

• Leadership

Position Summary

On Side Restoration is looking for an Operations Manager to join our team! Reporting to the Branch Manager, the Operations Manager will oversee our Moncton and Saint John Branch Locations.

The Operations Manager is all about managing and leading people. Their people focus is all encompassing and will result in the ultimate success of the local operations, territory, company, and position. Overseeing all operations personnel, the Operations Manager must have superior knowledge of operations management and the ability to build superior relationships with key stake holders. Responsible for building teams the Operations Manager ensures the ops team is up to date on all health and safety standards, able to meet key KPI’s and work as a unified team

Compensation

• Salary Range: $75,000-$85,000
• Salary based on skills, qualifications and experience
• Annual Performance Incentive Bonus – Percentage of base salary subject to personal and company performance.
• Extended health coverage (medical, dental, vision, etc.)
• Employee assistance program (EAP)
• Group RRSP, with company matching DPSP
• Life and disability insurance
• Opportunities for advancement and internal mobility

What You’ll Do

• Direct & Motivate. Manage the daily workflow of the Operations team
• Foster a workplace focused on employee engagement, customer service, and an inclusive environment
• Lead the charge on accident reduction and maintain a safe working environment.
• Customer Service – general understanding of water emergencies/claims/schedules.
• Understanding scope of work and skills needed on a job site.
• Communicating with property owners/insureds, setting up schedules, dispatching technicians.
• Scheduling work with property owners.
• Regulatory Compliance: Ensure the branch meets COR (Certificate of Recognition) requirements and follows all company and customer protocol

What You Bring

• 3+ years of Leadership experience
• Previous operations management experience
• Construction or Restoration experience
• Enhanced critical thinking, decision-making and problem-solving skills.
• A proactive, results driven, highly skilled business professional with proven record for meeting and exceeding targets and objectives
• A well-developed pattern of achievement, competitive skills, energy, motivation, enthusiasm, and integrity
• Excellent communicator with a natural, authentic rapport
• Team player, self-motivated and goal oriented.
• Ability to think strategically and analytically at a high-level
• Ability to prioritize and meet tight timelines in a fast paced environment
• Computer skills, and proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Clear criminal background check
• Working knowledge of building codes
• Enhanced critical thinking, decision-making and problem-solving skills

Why You’ll Love Working Here

• A workplace that values respect, integrity, generosity, excellence and being customer driven
• Opportunities to grow your career and learn from the best in the industry
• A culture that celebrates teamwork, inclusion, and customer-driven service

Of Note:

• Our team culture is built on daily in-person collaboration. This role requires working in branch five days a week.
• Disasters can strike at any time so a rotating schedule of 24/7 after hours on-call work is a requirement. Meaning you’ll work regular weekday hours and participate in a rotating after-hours on-call schedule.

On Side Restoration welcomes and encourages applications from people with disabilities. Accommodations are available on request throughout all stages of the recruitment and selection process.

*Your application is always reviewed by real people. We don't use artificial intelligence to screen, assess, or select applicants for this role.