Operations Lead

Levitt-Safety; City of Moncton; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive annual salary

Medical, dental, vision, EAP and other

RRSP & Profit Sharing

Paid training and career development

Collaborative, team-focused env

Job summary

Levitt-Safety in Atlantic Canada is seeking an Operations Lead to support our Customer Service, Service Administration, Warehouse and Branch Operations. This hands-on role requires coordinating daily workflow, addressing escalations and ensuring customer commitments are met.

You'll work across teams, monitor KPIs, assist with onboarding and coaching, and jump in where needed to keep priorities moving and deliver a great customer experience. A collaborative, problem-solving mindset is essential.

Qualifications

• Experience in customer service, service administration, branch operations, distribution, warehouse or similar environment.
• Experience as Team Lead, Senior Representative, Coordinator or other go-to resource is an asset.
• Strong organization, prioritization and follow-through.

Responsibilities

• Coordinate daily workflow and priorities across Customer Service, Service Administration, Warehouse and branch operations.
• Act as a go-to resource for questions, escalations and operational issues, keeping the Regional Manager informed of key priorities.
• Support workload coverage during vacations, absences and busy periods, including order entry, quotes, shipping and receiving when needed.
• Monitor key Customer Service and operational KPIs and follow up on outstanding items.
• Support tender and bid administration, including tracking opportunities, documentation and deadlines.
• Work with Sales, Service, Customer Service and Operations to keep customer commitments and submissions on track.
• Identify process gaps and recommend practical improvements.
• Support onboarding, knowledge sharing and day-to-day coaching.
• Assist with branch and facility needs, including maintenance and contractor coordination.
• Jump in where needed - this is a hands‑on operational role.

Skills

Customer service

Service administration

Branch operations

Distribution

Warehouse operations

Cross-functional collaboration

Problem solving

Microsoft 365

Communication

KPIs / reporting

Education

Post-secondary education

Tools

Microsoft 365

Business systems

Job description

Are you the person people turn to when something needs to get done?

Levitt-Safety is looking for an Operations Lead to support our Atlantic Canada operations. This is a hands‑on role working across Customer Service, Service Administration, Warehouse and Branch Operations to keep priorities moving, resolve issues and support a great customer experience.

If you're an experienced customer service, service administration or operations professional who enjoys variety, problem-solving and being a go-to resource for a team, we'd love to hear from you.

What You'll Do

• Coordinate daily workflow and priorities across Customer Service, Service Administration, Warehouse and branch operations.
• Act as a go-to resource for questions, escalations and operational issues, keeping the Regional Manager informed of key priorities.
• Support workload coverage during vacations, absences and busy periods, including order entry, quotes, shipping and receiving when needed.
• Monitor key Customer Service and operational KPIs and follow up on outstanding items.
• Support tender and bid administration, including tracking opportunities, documentation and deadlines.
• Work with Sales, Service, Customer Service and Operations to keep customer commitments and submissions on track.
• Identify process gaps and recommend practical improvements.
• Support onboarding, knowledge sharing and day-to-day coaching.
• Assist with branch and facility needs, including maintenance and contractor coordination.
• Jump in where needed - this is a hands‑on operational role.

What You Bring

• Experience in customer service, service administration, branch operations, distribution, warehouse or a similar environment.
• Previous experience as a Team Lead, Senior Representative, Coordinator or other go-to resource is an asset.
• Strong organization, prioritization and follow-through.
• Clear communication and the confidence to work with different teams and stakeholders.
• Good judgment and a practical approach to solving problems.
• Comfortable working with Microsoft 365 and business systems.
• Experience with quotes, bids, tenders, reporting or KPIs is an asset.
• A collaborative, hands‑on approach and willingness to step in when the team needs support.
• Post-secondary education is an asset, but equivalent experience will be considered.

What We Offer

• Competitive annual salary
• Medical, dental, vision, EAP and other group benefits
• Company-matched RRSP& Profit Sharing
• Paid training and career development opportunities
• A collaborative, team-focused environment