Service Now Administrator

COFOMO; Montreal (administrative region); Hybrid; CAD 90,000 - 130,000; Full time

Job summary

COFOMO is seeking an experienced ServiceNow Administrator in Montreal to manage the ServiceNow platform, focusing on CSM and ITSM modules. You will maintain environments, implement new features, and optimize workflows and dashboards within a hybrid Montreal setting.

The ideal candidate has 7+ years in IT and 3+ years in ServiceNow administration, with strong collaboration across multidisciplinary teams and a commitment to process improvement.

Qualifications

• Seven+ years of relevant IT experience.
• Administer ServiceNow with CSM and ITSM for at least 3 years.
• Configure, customize and optimize ServiceNow components to meet operational needs.

Responsibilities

• Administer the ServiceNow platform including CSM and ITSM modules.
• Maintain stability and evolution of environments.
• Support implementation of new features and ongoing platform improvements.
• Configure/workflows, service portals, catalogs, scripts and business rules.
• Respond to user requests and help resolve functional and technical issues.
• Plan upgrades, tests, patches and deployments of new releases.
• Develop dashboards, indicators and reports to support organizational goals.
• Write technical documentation, user guides and procedures.
• Participate in audits and collaborate on solutions for organizational challenges.

Skills

ServiceNow administration

CSM mastery

ITSM mastery

Platform customization

Tools

ServiceNow

Job description

# Service Now AdministratorMontrealHybridCloud and InfrastructureApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description**Here is a brief overview of the tasks and responsibilities that will fall to you:*** Administer the ServiceNow platform, including customer service management and technology service management modules;* Ensure the maintenance, stability and evolution of the various environments;* Support the implementation of new features as well as the continuous improvement of the platform;* Configure and customize workflows, service portals, service catalogs, customer scripts, and business rules;* Respond to user requests and contribute to the resolution of functional and technical issues;* Support the teams in the use of the different components of the platform;* Plan and perform upgrades, tests, patches, and deployments of new releases;* Develop the dashboards, indicators and reports required to support organizational objectives;* Write technical documentation, user guides, procedures and work methods;* Ensure the quality and compliance of documentation according to recognized best practices;* Participate in meetings with business partners to understand the needs and impacts of initiatives on processes;* Document the activities carried out and maintain up-to-date knowledge repositories;* Contribute to internal and external audits affecting the platform;* Collaborate in the search for and implementation of solutions that meet organizational challenges;* Participate in projects and mandates requiring expertise in the ServiceNow platform.**The profile sought is as follows:*** Have a minimum of seven (7) years of relevant experience in the field of information technology;* Perform a ServiceNow platform administration role for a minimum of three (3) years;* Master the modules of customer service management and technology service management;* Configure, customize and optimize the components of the platform according to operational needs;* Understand the mechanisms of integration with business management and document management solutions;* Evolve effectively within multidisciplinary teams;* Demonstrate autonomy, rigor and excellent organizational skills;* Communicate effectively with users, business partners and technical teams;* Develop an approach oriented towards continuous improvement and the quality of the services provided.