Service Navigator - Edmonton

Open Door Group; Edmonton; On-site; CAD 44,000 - 47,000; Full time

Benefits offered by this job

100% employer-paid benefits

RRSP matching

Employee & Family Assistance

Professional development fund

Job summary

Open Door Group in Edmonton is seeking a Service Navigator to support individuals facing barriers to employment, helping them achieve greater life stability, career readiness and meaningful employment outcomes. You will work with clients to identify personalized goals and practical pathways that reflect their strengths and lived experiences.

The role links clients with housing supports, mental health services, education and training opportunities, and wraparound employment supports.

Qualifications

• Completion of Social Services Diploma, or related education.
• Minimum two years of recent, related experience.
• Non-Violent Crisis Intervention Training (can be acquired after hire).
• Certificates in CPR and First Aid.
• Naloxone Training.
• Valid Driver’s License and access to a personal vehicle during work hours, with ability to travel as required.
• Must maintain a satisfactory criminal record, including vulnerable sector check.
• Strong understanding of Disability, Equity, and Inclusion (DEI) principles and human rights legislation.

Responsibilities

• Work directly with clients to identify individualized goals related to life stability, employment readiness, and community connection.
• Connect clients with housing supports, mental health services, food security programs, vocational supports, and employment opportunities.
• Build trusting and respectful relationships with clients from diverse backgrounds and lived experiences, using trauma-informed approaches.
• Respond to crisis situations and advocate for services that promote stability, independence, and meaningful participation in employment and community life.

Skills

Client engagement

Trauma-informed care

Crisis intervention

Communication skills

Time management

Independent worker

Team collaboration

Education

Social Services Diploma or related education

Tools

Microsoft Office

Zoom/Teams

Job description

Open Door Group (ODG), a mission-driven non-profit organization serving communities in Alberta and BC, is seeking a Service Navigator to support individuals facing barriers to employment in achieving greater life stability, career readiness, and meaningful employment outcomes.

Status: Full-Time, Permanent

Hours of Work: 36 Hours per week

Wage: $32.04 to $33.83 per hour

Location : The primary work location is the Open Door Group Edmonton Employment Centre at Suite 500, 10150 - 100 Street NW, Edmonton.

About the Role:

This role supports individuals with disabilities and individuals experiencing barriers related to housing instability, mental health, substance use, or other complex social and economic challenges. Service Navigators partner directly with clients to identify personalized life stability goals and create practical pathways forward that reflect each individual’s strengths, priorities, and lived experiences.

The Service Navigator acts as a key connection point between clients and community-based supports, including mental health services, housing assistance, food security programs, education and training opportunities, and wraparound employment services. Rather than taking a directive approach, the Navigator works alongside clients as a collaborative partner, fostering personal agency and supporting individuals to move at a pace that feels respectful and manageable.

Examples from the Core Areas of Responsibility Include:

Client-Centred Service Delivery

Work directly with clients to identify individualized goals related to life stability, employment readiness, and community connection. Support clients in developing realistic action plans while fostering autonomy, confidence, and engagement in the process.

Community Connections & Wraparound Supports

Connect clients with a range of community resources and services, including housing supports, mental health services, food security programs, vocational supports, and employment opportunities. Collaborate with service providers to ensure coordinated and integrated support for clients with complex needs.

Relationship Building & Client Engagement

Build trusting and respectful relationships with clients from diverse backgrounds and lived experiences. Use trauma-informed and motivational approaches to support engagement, encourage positive change, and maintain client-centered service delivery.

Crisis Response & Advocacy

Respond appropriately to crisis situations and changing client needs while maintaining strong ethical and professional boundaries. Support clients in navigating systems and advocating for services that promote stability, independence, and meaningful participation in employment and community life.

For a full overview of responsibilities, please see the complete job description available on our careers page: Careers at Open Door Group

Why Open Door Group?

Champion of Great Workplaces: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive 100% employer-paid benefits package and an RRSP matching program. Your well-being matters, and we provide an Employee and Family Assistance program to support you. Invest in your future with our professional development fund. Pursue courses, workshops, or certifications to enhance your skills and advance your career.

Community Impact: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

Required Qualifications:

• Completion of Social Services Diploma, or related education
• Minimum two years of recent, related experience
• Non-Violent Crisis Intervention Training (can be acquired after hire)
• Certificates in CPR and First Aid
• Naloxone Training
• Valid Driver’s License and access to a personal vehicle during work hours, with ability to travel as required
• Must maintain a satisfactory criminal record, including vulnerable sector check
• Demonstrated commitment to Open Door Group mission, vision, and values
• Strong understanding of Disability, Equity, and Inclusion (DEI) principles and human rights legislation
• Knowledge of homelessness, mental health, substance use, harm reduction, and psychosocial rehabilitation principles
• Strong communication, interpersonal, and relationship-building skills
• Ability to build trust and foster positive relationships with individuals experiencing complex barriers
• Conflict resolution and crisis intervention skills, with the ability to remain composed under pressure
• Ability to promote positive change, independence, and client engagement using client-centred approaches
• Knowledge of community resources and ability to coordinate wraparound supports
• Strong organizational, time management, and caseload management skills
• Ability to work independently and collaboratively within a team environment
• Strong problem-solving skills, initiative, and adaptability
• Proficiency with Microsoft Office, databases, and virtual platforms including Zoom and Teams
• Accurate record keeping and attention to detail

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve. We encourage applications from Indigenous peoples, people of all genders and sexual orientations, racialized individuals, people with disabilities, individuals of diverse ethnic and cultural backgrounds, ages, and faith traditions.

We strive to ensure an accessible experience for candidates. If you require accommodation at any stage of the recruitment process, please contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at [e-mail] .

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!