Client Service Administrator

Open Door Group; Kamloops; On-site; CAD 36,000 - 39,000; Full time

Job summary

Open Door Group (ODG) is seeking a Client Service Administrator to join our Kamloops team. The role focuses on delivering exceptional customer experience, greeting clients, guiding them to services, handling inquiries, supporting service applications, and orienting clients to available resources.

You'll also perform administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, and answering calls.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to foster positive relationships across diverse backgrounds.
• Ability to work independently and in teams.
• Ability to meet deadlines and manage varied tasks under pressure.
• Proficient with Microsoft Office Suite and Adobe Acrobat Pro.

Responsibilities

• Serve as the primary contact for customers visiting Open Door Group centers.
• Provide warm welcome and navigate clients to appropriate services.
• Respond to inquiries, support service applications, and orient clients to resources.
• Perform data entry, maintain center information, schedule appointments, and handle calls.

Job description

Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a Client Service Administrator to join our team!

Salary:$26.27 to $27.99 per hour (Grid 5, Health Sciences Association Community Bargaining Agreement)

Status: Full-Time, Permanent

Hours of Work: 36 Hours per week

Location:This position will work at both our Kamloops Offices, located at 795 Tranquille Road (North location) and 210 - 450 Lansdowne Street (South Location)

Fluency in French is considered a strong asset. Candidates who are fluent in French may be given preference.

The Client Service Administrator is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources.

The Client Service Administrator also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Administrative Assistant if operationally required.

Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here:Careers at Open Door Group

Why Open Door Group?

Champion of Great Workplaces:

ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits:

As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive 100% employer-paid benefits package and enrollment in the Municipal Pension Plan. Your well-being matters, and we provide an Employee and Family Assistance program to support you. Invest in your future with our professional development fund. Pursue courses, workshops, or certifications to enhance your skills and advance your career.

Community Impact:

Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

What you bring to the position:

• Ability to communicate effectively, both verbally and in writing.
• Ability to foster positive relationships with individuals from diverse backgrounds, resolve conflicts diplomatically, and maintain composure under pressure.
• Ability to work independently and in cooperation with others.
• Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality, client-centered service.
• Proficient in using standard computer hardware and software applications, including Microsoft Office Suite (Word, Excel, Outlook, PPT), Adobe Acrobat Pro, internet navigation, email communication, and formatting documents.

Qualifications:

• Grade 12;
• Office Administration Certificate;
• Non-Violent Crisis Intervention Training (can be acquired after hire);
• Recent, related experience of one year;
• Or an equivalent combination of education, training, and experience;
• Or other qualifications determined to be reasonable and relevant to the level of work.
• Must pass a criminal background check.

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!