Housing Navigator

Blue Door; East Gwillimbury; On-site; CAD 26,000 - 34,000; Full time

Job summary

Blue Door is seeking a Housing Navigator to manage daily operations of an emergency housing program and support clients in achieving housing stability across all Blue Door locations in Ontario.

Reporting to the Program Manager, you will create housing plans, maintain records, and assist with intake/discharge documentation while ensuring safety for clients and staff. The role includes referrals, meal preparation assistance, and coordination of transportation for housing appointments.

Qualifications

• Minimum SSW or 2-year college diploma in a human services program.
• Experience working with vulnerable populations.
• Excellent interpersonal, verbal and written communication skills.
• Demonstrated ability to work independently and as an effective team member.
• Understanding and delivery of anti-oppressive practices.
• Experience with harm reduction practices.
• Ability to deal effectively with conflict and crisis.
• Ability to lift up to 40 lbs.
• Able to operate within a flexible work schedule.
• CPI, CPR and Vulnerable Screening Clearance (Police Check).
• Reliable vehicle, valid driving license and insurance.

Responsibilities

• Provides excellent customer service including answering calls, greeting visitors, and coordinating donations.
• Responds with a housing-focused approach to client needs.
• Maintains routines, room cleanliness, and safety.
• Assists clients to set and meet individualized housing goals.
• Support community activities and teamwork for food prep and house maintenance.
• Maintain facility sanitation and handle health hazards with PPE.
• Complete documentation and reporting as required.
• Collaborate with staff to meet shift expectations and client needs.
• Help clients navigate steps to financial security and housing options.
• Produce weekly housing listings and coordinate landlord contacts and transportation.

Skills

Interpersonal communication

Verbal communication

Written communication

Teamwork

Crisis intervention

Conflict resolution

Harm reduction

Anti-oppressive practices

Education

SSW or 2-year college diploma in human services

Tools

CPR

CPI

Job description

Title: Housing Navigator

Job Status: Full Time (Existing Posting)

Job Schedule: A variety of day, afternoon, and night shift lines available, either 32 or 40 hours per week.

Job Region:All Blue Door Locations

Equipment:Computer, telephone, Reliable Vehicle/Valid Driving License/Insurance.

Salary: $22.46/hour

Blue Door is a not-for-profit registered charitable agency governed by a volunteer Board of Directors. We have been an integral part of our community providing essential emergency shelter services since 1982. Blue Door’s mission is to support people who are at risk of or experiencing homelessness to attain and retain affordable housing.

Job Summary

Reporting to the Program Manager, the Housing Navigator is responsible for the successful daily operation of an emergency housing program. In accordance with agency policies and procedures, the Housing Navigator creates and maintains housing plans and goals, maintains appropriate record keeping, completes intake/discharge documentation, and maintains safety of clients, staff, and facilities. The Housing Navigator supports with referrals to other resources, participate in housekeeping duties including food preparation and cleaning.

Responsibilities

• Provides excellent customer service including but not limited to professionally answering phone calls and requests, navigating donations, greeting visitors and or community partners.
• Provides appropriate professional understanding and intervention from a housing focused lens in response to the emotional, behavioural and physical needs of clients.
• Maintains and supports established routines and procedures including but not limited to wake up calls, cleaning of client rooms, regular room checks, perimeter checks, etc.
• Assists clients to establish and achieve individualized housing goals, and meet with them on a daily basis.
• Supports community program activities in accordance with agency policies and procedures.
• Working as a team to support with food preparation, serving and house maintenance.
• Maintains facility sanitation including but not limited to bodily fluids, spills and any other health and safety hazards using personal protective equipment (PPE) as necessary.
• Completes shift exchange and shift expectations in a respectful, non- judgmental manner.
• Completes all necessary documentation, including daily HIFIS entries, written records/reports and provides statistics as required.
• Works professionally and in collaboration with agency staff when scheduled to ensure all shift expectations are met.
• Works with clients to navigate the steps to achieving financial security in support of the first housing model.
• In order to provide a holistic housing approach, the Housing Navigator will produce weekly housing listings, support clients to contact landlords, obtain credit scores, gather relevant documentation, and coordinate transportation options for housing appointments.
• On an ongoing basis, assisting clients with social and life skills required to secure and maintain affordable housing (one-on-one or within a group setting).
• Provides Support Services with an updated dietary needs summary sheet as client needs arise and change.
• Administering Naloxone in the event of an emergency and distributing Naloxone kits accordingly.
• Other duties as assigned.

Respect and Professionalism

• Maintain professionalism in the workplace.
• Working cooperatively alongside and supporting all Blue Door team members and departments.
• Adherence to the mission, vision, policies and procedures of the agency.
• Able and willing to promote harm reduction practices in accordance with core standards.
• Attend internal staff meetings and staff training as required.
• Maintain the confidentiality of all client and agency information.
• Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
• Fosters positive and appropriate relationships with clients, colleagues, community partners and volunteers.
• Provides referrals and follow-up as necessary.
• Meets with manager on a regular basis and participates in completion of annual performance evaluation.

Occupational Health & Safety

• All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
• All employees shall learn and understand health and safety policies and procedures and will comply with them.

Qualifications

• Minimum SSW or 2-year college diploma in a human services program.
• Experience working with vulnerable populations.
• Excellent interpersonal, verbal and written communication skills.
• Demonstrated ability to work independently and as an effective team member.
• Understanding and delivery of anti-oppressive practices.
• Experience with harm reduction practices.
• Ability to deal effectively with conflict and crisis.
• Ability to lift up to 40 lbs.
• Able to operate within a flexible work schedule.
• CPI, CPR and Vulnerable Screening Clearance (Police Check).
• Reliable vehicle, valid driving license and insurance.

We are always working towards continued improvements with the hope of creating and fostering a work culture where people want to be and see the impact of their work.

Blue Door is committed to the development of a staff and leadership team that reflects the incredible diversity of the communities we serve. Wepromote the principles of intersectional anti-racism and anti-oppression and adhereto the tenets of the Ontario Human Rights Code.We both welcome and encourage applications from members of groups with historical and/or current barriers to access and equity, including Indigenous,Blackand racialized people, members of 2SLGBTQIA+ communities, people with disabilities, and people with lived experience of homelessness. Blue Door isa unionized work environment.

In accordance withthe Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Blue Doors AODA Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.Portions of the recruitment process may include the use of approved Artificial Intelligence (AI) tools to support administrative efficiency and candidate screening.

All applications will be reviewed as received, and interviews will begin for qualified candidates as soon as possible. The position may be filled before this job posting ends. Only candidates selected for an interview will be contacted.