Quality Assurance Agent

Open Door Group; Kamloops; Hybrid; CAD 38,131 - 40,556; Full time

Benefits offered by this job

100% employer-paid benefits package

Enrollment in the Municipal Pension Plan

Professional development fund

Job summary

Join Open Door Group as a Quality Assurance Agent, responsible for ensuring service excellence and compliance. This full-time, hybrid position allows for work from home and the office, promoting collaboration within the team.

The ideal candidate has a relevant post-secondary certificate and at least two years of experience in quality assurance. Open Door Group offers a competitive salary and comprehensive benefits while fostering a culture of inclusion and community impact.

Qualifications

• Minimum two years of recent, relevant experience in quality assurance or compliance monitoring.
• Required to complete and maintain a satisfactory criminal record.
• Equivalent combinations of education and experience will be considered.

Responsibilities

• Ensure service excellence and compliance with accreditation standards.
• Review client service delivery practices and financial transactions.
• Support continuous improvement through systematic reviews and recommendations.

Skills

Excellent written and verbal communication

Collaborative and self-directed

Highly organized

High attention to detail

Strong analytical and problem-solving skills

Proficiency in Microsoft Office

Education

Post-secondary certificate (one-year) in relevant fields

Tools

Microsoft Excel

CRM or case management systems

Job description

Open Door Group (ODG), a mission-driven non-profit organization serving communities across Alberta and BC, is seeking a collaborative, is looking for a Quality Assurance Agent to join our team!

Salary: $27.68 to $29.44 per hour, Health Sciences Association, Community Bargaining Association Grid 12

Status: Full-Time, Permanent

Hours of Work: 36 Hours per week

Location: This position will be hybrid remote, with a primary work location of a home office a secondary work location from the Open Door Group office in the successful candidate's community. Preference will be given to candidates located in Vancouver, Kamloops and Sechelt, to support collaboration with internal teams and organizational initiatives.

Internal Posting closing date: June 22, 2026

Your Role:

The Quality Assurance Agent plays a vital role in ensuring service excellence, contractual compliance, accreditation standards, and data security across Open Door Group. This position is responsible for reviewing client service delivery practices, financial transactions, and documentation to ensure alignment with ODG’s service standards, funder policies, CARF accreditation standards, and privacy obligations.

Working closely with the programs and administrative teams, the Quality Assurance Agent provides detailed insights and supports continuous improvement through systematic reviews, monitoring, and data-driven recommendations.

Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here:Careers at Open Door Group

Why Open Door Group?

Champion of Great Workplaces:

ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits:

As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive 100% employer-paid benefits package and enrollment in the Municipal Pension Plan. Your well-being matters, and we provide an Employee and Family Assistance program to support you. Invest in your future with our professional development fund. Pursue courses, workshops, or certifications to enhance your skills and advance your career.

Community Impact:

Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

What you bring to the position:

If you meet most of the qualifications and are passionate about supporting people in their employment journey, we encourage you to apply. We recognize that career paths are not always linear and welcome equivalent combinations of education and experience.

Qualifications:

• Post-secondary certificate (one-year) in business administration, social services, quality assurance, auditing, data analytics, or a related field.
• Minimum two years of recent, relevant experience (e.g. quality assurance, compliance monitoring, auditing), preferably in non-profit, social services, or government-funded programs.
• Equivalent combinations of education and experience will be considered.
• Required to complete and maintain a satisfactory criminal record.

Skills and Abilities

Communication & Interpersonal Skills

• Excellent written and verbal communication with a focus on constructive feedback.
• Collaborative and self-directed with strong team integration skills.
• Highly organized, with excellent time management and documentation abilities.

Data & Analytical Skills

• High attention to detail with strong analytical and problem-solving skills.
• Solid understanding of quality assurance, risk, and compliance methodologies.
• Proficiency in Microsoft Office (especially Excel and Word); CRM or case management experience is a strong asset.

Organizational & Technical Skills

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Resourceful and adaptable with a continuous improvement mindset.

Core Competencies Aligned with ODG Values:

• Commitment to inclusion, accessibility, and client-centered services.
• Dedication to learning, innovation, and continuous improvement.
• Upholds confidentiality, accountability, and ethical integrity.
• Flexible and responsive to changing operational requirements.

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion

We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at [e-mail]

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!