Service Manager, Western Kia

Formulafordlincoln; Corner Brook; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunity

Health and dental benefits

Life insurance

Employee Assistance Program

RRSP program

Employee discount program

Professional growth

Job summary

Western Kia in Corner Brook is seeking an experienced Service Manager to lead a busy service department and drive strong performance through your team. You will coach the service team, set clear expectations, monitor productivity and customer satisfaction, and ensure repairs meet manufacturer standards while maintaining safety and dealership procedures.

As Service Manager, you will own the department's overall performance, collaborate with Parts and Sales, schedule staff, handle escalations, and

Qualifications

• At least two years of automotive service leadership experience.
• Experience as Service Manager or similar leadership role.
• Strong automotive mechanical knowledge.
• Experience coaching, developing and holding employees accountable.
• Strong communication and interpersonal skills.

Responsibilities

• Lead, coach, schedule, and support the service team.
• Build a positive, accountable, and respectful work environment.
• Monitor productivity, customer satisfaction, department performance, and profitability.
• Set clear goals and work with the team to achieve monthly targets.
• Support technicians and Service Advisors with problem-solving.
• Ensure repairs meet dealership and manufacturer standards.
• Oversee warranty administration, service tools, equipment, and resources.
• Maintain strong working relationships with Parts, Sales, manufacturers, and vendors.

Skills

Automotive leadership

People leadership

Communication skills

Organizational skills

Problem-solving

Customer service orientation

Education

Automotive service certification

Formal automotive training

Tools

Dealership management systems

CRM software

Microsoft Office

Job description

Western Kia | Service Manager | Opened on 09/10/2026 | Pay rate: $1-1 per hour

Service Manager

Western Kia is looking for an experienced Service Manager who knows that a strong service department starts with a strong team.

We’re looking for someone who can lead with integrity, set clear expectations, support their people, and create an environment where employees feel respected and customers feel looked after.

If you have at least two years of automotive service leadership experience, understand the day-to-day realities of a busy service department, and enjoy helping both people and processes improve, we’d like to hear from you.

What You’ll Do

As Service Manager, you’ll take ownership of the overall performance of the Service Department while working closely with your team every day.

You will:

• Lead, coach, schedule, and support the service team
• Build a positive, accountable, and respectful work environment
• Monitor productivity, customer satisfaction, department performance, and profitability
• Set clear goals and work with the team to achieve monthly targets
• Support technicians and Service Advisors with problem-solving and challenging situations
• Help ensure repairs are completed properly and meet dealership and manufacturer standards
• Step in when needed to resolve customer concerns professionally and fairly
• Ensure repair orders and service documentation are accurate and complete
• Oversee warranty administration, service tools, equipment, and department resources
• Maintain strong working relationships with Parts, Sales, manufacturers, and vendors
• Ensure dealership safety procedures and workplace reporting requirements are followed
• Look for opportunities to improve how the department operates and how customers are served

What We’re Looking For

We’re interested in someone who brings both automotive knowledge and strong people leadership.

Ideally, you will have:

• At least two years of automotive service leadership experience
• Previous experience as a Service Manager, Assistant Service Manager, Shop Foreman, Fixed Operations leader, or similar automotive leadership role
• Strong automotive mechanical and technical knowledge
• Experience coaching, developing, and holding employees accountable
• Strong communication and interpersonal skills
• The ability to remain professional and solution-focused in difficult customer situations
• Strong organizational and decision-making skills
• A results-focused approach and willingness to take ownership of department performance
• Experience with dealership management systems, CRM software, and Microsoft Office
• A valid provincial driver’s licence and clean driving record

Automotive trade certification, formal automotive training, and Kia or other manufacturer-specific experience are considered assets.

Why Western Kia?

A Service Manager has a major impact on both the customer experience and the employee experience. That’s why we’re looking for more than someone who can manage work orders and monthly numbers.

We want a leader who will develop people, build trust, set standards, and create a service department people are proud to be part of.

Western Kia is part of the Western Group of Companies, a Newfoundland and Labrador organization that believes in treating people well, supporting our leaders, and building teams for the long term.

What We Offer

• Competitive compensation based on experience
• Performance-based bonus opportunity
• Health and dental benefits
• Life insurance
• Employee and Family Assistance Program
• Employee RRSP program
• Employee discount program
• Professional growth and development opportunities