Service Manager, Grand Toyota

Formulafordlincoln; Grand Falls-Windsor; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health and dental benefits

Life insurance

Employee and Family Assistance Program

Employee RRSP plan

Employee discount program

Job summary

Grand Toyota in Grand Falls-Windsor seeks an experienced Service Manager to lead our busy service department and drive operational performance. You will oversee service advisors and technicians, coach staff, and ensure high levels of customer satisfaction and profitability.

The ideal candidate has strong leadership, automotive knowledge, and a collaborative approach to improve service outcomes. This full-time role offers health benefits and room for growth within the dealership.

Qualifications

• Strong leadership to coach, motivate and develop a team.
• Excellent communication, interpersonal and customer service skills.
• Solid automotive mechanical knowledge and familiarity with dealership operations.

Responsibilities

• Lead the day-to-day operations and overall performance of the service department.
• Hire, train, schedule, coach, and support service team members.
• Monitor department performance, productivity, customer satisfaction, and profitability.
• Work closely with technicians and service advisors to ensure repairs are done accurately and efficiently.
• Resolve customer concerns professionally and ensure proper follow-up.
• Maintain service records, warranty administration, and reporting.

Skills

Leadership

Coaching

Customer service

Communication

Time management

Problem solving

Team development

Education

College diploma in automotive studies

Trade school certificate in automotive studies

Job description

Grand Toyota | Service Manager | Opened on 10/02/2026 | Pay rate: $1-1 per year

Grand Toyota is looking for an experienced automotive professional to lead our Service Department in Grand Falls-Windsor.

This is an excellent opportunity for an experienced Service Manager—or a strong automotive service professional ready to take the next step into leadership—to take ownership of a key department within an established dealership.

As Service Manager, you’ll lead and support our service team, oversee day-to-day department performance, and help ensure an exceptional experience for our customers. You’ll have the opportunity to make an impact through team development, operational improvements, customer satisfaction, and the continued growth and success of the department.

We’re looking for someone who understands the automotive service environment, leads by example, builds strong relationships, and enjoys helping both employees and customers find solutions.

What You’ll Do:

• Lead the day-to-day operations and overall performance of the service department
• Hire, train, schedule, coach, and support service team members
• Monitor department performance, productivity, customer satisfaction, and profitability
• Work closely with technicians and service advisors to ensure repairs are completed accurately, efficiently, and to a high standard
• Resolve customer concerns professionally and ensure appropriate follow-up
• Maintain accurate service records, documentation, warranty administration, and department reporting
• Ensure compliance with workplace health and safety requirements and promptly report incidents and injuries
• Manage service tools and equipment and maintain strong relationships with manufacturers, vendors, and other dealership departments

What You Bring:

• Strong leadership skills with the ability to coach, motivate, and develop a team
• Solid automotive mechanical and technical knowledge
• Excellent communication, interpersonal, and customer service skills
• Strong organizational, problem-solving, and time-management skills
• A results-focused approach with accountability for department performance
• Ability to adapt, take initiative, and work effectively in a fast-paced dealership environment
• Commitment to continuous learning and improvement
• Basic computer skills, including Microsoft Office

Education & Experience

We recognize that strong leaders can come from different automotive service backgrounds. Previous Service Manager experience is an asset, but we also welcome applications from experienced automotive service professionals who are ready to take the next step in their career.

• A College Diploma or Trade School Certificate in Automotive Studies is an asset; however, an equivalent combination of automotive knowledge, dealership experience, and leadership experience will also be considered.
• Minimum two (2) years of Service Manager experience preferred
• Toyota or other brand-specific product experience considered an asset

This position offers a $50,000 base salary plus a performance-based bonus, providing the opportunity to increase overall earnings based on department performance.

• Health and dental benefits
• Life insurance
• Employee and Family Assistance Program
• Employee RRSP plan
• Employee discount program

Why Join Us?

Grand Toyota is part of Western Group of Companies - a diverse group of locally owned companies in the automotive, construction, and recreation industries. Our employees are our greatest asset, and we believe the people on our team are what set us apart.

Join our team and enjoy working in an inclusive, family-oriented company. You’ll play a key role in leading the customer experience and shaping the success of our dealership.

If you’re an experienced automotive service professional looking for an opportunity to lead, grow, and make an impact, we’d like to hear from you.