Service Manager

Dilawri Group; Calgary; On-site; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Health & dental plans

Employee wellness & assistance

Employee social events

Job summary

Dilawri Group of Companies is seeking a Service Manager to lead the dealership service team in Calgary, Alberta. You will oversee the service process from intake to delivery, ensure safety and customer satisfaction, and uphold our brand standards to create an exceptional service experience.

This role requires 2+ years of service department management or senior advisor experience, a strong mechanical aptitude, and a collaborative, growth-minded leadership style.

Qualifications

• This role requires 2+ years of service department management or senior advisor experience.
• Strong technical/mechanical repairs aptitude and diagnostic ability.
• Growth mindset with ongoing skill development.
• Honesty, trustworthiness and commitment to customer satisfaction.
• Team-oriented with collaboration and respectful work culture.

Responsibilities

• Oversee service process from intake to delivery and ensure safety and quality.
• Drive customer satisfaction and brand standards in the service department.
• Build brand loyalty through excellent service experiences.
• Develop collaborative relationships across the dealership.
• Manage service department operations, costs, and compliance.
• Direct procurement of equipment, parts, and supplies, and supervise staff.

Skills

Service management experience

Technical aptitude

Collaboration

Customer experience focus

Leadership

Problem solving

Job description

Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve. Discover how you can build your career with

Position Overview

Dilawri Group of Companies is actively searching for a Service Manager to join the team at Dilawri Group!

Primary Duties And Responsibilities

• This position reports to upper management and is responsible for working attentively in overseeing and managing the service process and experience in its entirety.
• The Service Manager is devoted to ensuring safety and customer satisfaction as well as overall department success.
• A key objective of the Service Manager is to create brand loyalty. The Service Manager is focused on upholding and promoting our dealership's value and brand standards to create an unparalleled customer experience in the service department.
• As a team player, the Service Manager strives to develop collaborative relationships throughout the dealership.
• Oversee all aspects of dealership service department, including operational performance, operational & maintenance costs, safety of operation, plus compliance with applicable laws and regulations
• Directs procurement of all types of company-owned-and-operated automotive equipment, materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities.
• Assist in problem solving, and diagnosing vehicle problems.
• Oversee hiring, training, supervising, and coaching of service department employees.

Qualifications Required

• Ability to review and analyze actions regularly to determine how to better utilize time and plan more effectively
• Possess a strong aptitude for technical/mechanical repairs
• 2+ years of service department management experience is required to be considered for this role or several years as a senior level advisor.
• You have a growth mindset and are continuously innovating and developing your skills.
• You are honest, trustworthy and care about providing the best possible customer experience.
• You are passionate about making a difference.
• You thrive in an environment that supports collaboration and respect.

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Comprehensive health & dental plans
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.