Fixed Operations Manager - Service & Parts Leader

Dilawri Group; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

dilawri Vancouver is seeking a Fixed Operations Manager to oversee the Service and Parts Departments, drive operational excellence, profitability, and a superior customer experience. Reporting to the General Manager, this role leads departmental teams and ensures compliance with all standards.

Compensation for this position is commission based, reflecting performance. The candidate will develop budgets, marketing strategies, and maintain warranty compliance and service quality.

Qualifications

• 2-4 years of experience in a high-volume Fixed Operations environment, preferably within a luxury automotive dealership.
• Strong customer service abilities and a commitment to maintaining high CSI performance.
• Comprehensive knowledge of the operation, repair, and maintenance of domestic and imported vehicles.
• Strong leadership and people management skills with the ability to motivate and support departmental teams.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with computers; experience with CDK is an asset.

Responsibilities

• Supervise, direct, and lead all aspects of the Service and Parts departments, ensuring operational efficiency and team performance.
• Maintain profitability across both departments while controlling expenses within approved budgets.
• Develop departmental objectives in collaboration with the General Manager, Service Manager, and Parts Manager.
• Prepare and manage the annual operating budgets for Service and Parts.

Skills

Leadership

Customer service

Budgeting

Communication

CDK knowledge

Driver's license

Tools

CDK

Job description

dilawri Vancouver is seeking a Fixed Operations Manager to oversee the Service and Parts Departments, drive operational excellence, profitability, and a superior customer experience. Reporting to the General Manager, this role leads departmental teams and ensures compliance with all standards.

Compensation for this position is commission based, reflecting performance. The candidate will develop budgets, marketing strategies, and maintain warranty compliance and service quality.