Service Manager

Dilawri Group of Companies; Calgary; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Discounted vehicle program

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

Dilawri Group of Companies in Alberta is actively seeking a Service Manager to join our team. This role oversees the service department, ensuring safety, efficiency, and an outstanding customer experience that reflects our brand standards.

You will lead service staff, manage operations, and collaborate with other departments to drive performance and loyalty. A strong mechanical aptitude and people-management skills are essential for success in this role.

Qualifications

• 2+ years of service department management experience.
• Strong aptitude for technical/mechanical repairs.
• Growth mindset and commitment to customer experience.
• Honest, trustworthy and collaborative.
• Passionate about making a difference.

Responsibilities

• Oversee the service department and overall service process.
• Ensure safety, customer satisfaction, and department performance.
• Promote brand standards to create exceptional customer experiences.
• Develop collaborative relationships across the dealership.
• Oversee procurement and maintenance of service equipment and parts.
• Assist in diagnosing vehicle problems and solving issues.
• Oversee hiring, training, and coaching of service staff.

Skills

Service department management

Technical repair aptitude

Customer service orientation

Team leadership

Job description

Ifyou are looking to grow your career with an organization driven by excellence,integrity, and innovation, Dilawri offers an environment where people aresupported and empowered to succeed.

Foundedin 1985, Dilawri is Canada’s largest automotive group and one of Canada’s BestManaged Companies. Dilawri operates over 80 franchiseddealerships,representingmore than 35 of the world’s most respectedautomotive brands across British Columbia, Alberta, Saskatchewan, Ontario,Quebec, and Washington, DC.

Witha team of more than 4,000 employees, Dilawri fosters a culture rooted incollaboration, accountability, and continuous learning. Our values ofExcellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide howwe work, how we lead, and how we serve our customers and communities. Throughthe DilawriFoundation , we are also committed to making a meaningful impact in thecommunities we serve.

Discoverhow you can build your career with Dilawri

Position Overview

Dilawri Group of Companiesis activelysearching for a Service Manager to join the team at Dilawri Group!

Primary Duties and Responsibilities

• This position reports to upper management and is responsible forworking attentively in overseeing and managing the service process andexperience in its entirety.
• The Service Manager is devoted to ensuring safety and customersatisfaction as well as overall department success.
• A key objective of the Service Manager is to create brand loyalty.The Service Manager is focused on upholding and promoting our dealership'svalue and brand standards to create an unparalleled customer experience inthe service department.
• As a team player, the Service Manager strives to developcollaborative relationships throughout the dealership.
• Oversee all aspects of dealership service department, includingoperational performance, operational & maintenance costs, safety ofoperation, plus compliance with applicable laws and regulations
• Directs procurement of all types of company-owned-and-operatedautomotive equipment, materials, supplies, and also parts required tomaintain automotive equipment, garages, and storage facilities.
• Assist in problem solving, and diagnosing vehicle problems.
• Oversee hiring, training, supervising, and coaching of servicedepartment employees.

Qualifications Required

• Ability to review and analyze actions regularly to determine how tobetter utilize time and plan more effectively
• Possess a strong aptitude for technical/mechanical repairs
• 2+ years of service department management experience is required tobe considered for this role or several years as a senior level advisor.
• You have a growth mindset and are continuously innovating anddeveloping your skills.
• You are honest, trustworthy and care about providing the bestpossible customer experience.
• You are passionate about making a difference.
• You thrive in an environment that supports collaboration andrespect.

About Dilawri

Inaddition to working with and learning from a team of leading professionals inthe automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Buildyour career with a team thatis driven byexcellence,integrityand innovation.

Dilawri Group of Companies - Alberta Region